Emotional Customer Service

Date(s) - 09/11/2014
All Day



Your customers and co-workers “only care what you know, when they know that you care.” The relationships that your build with library staff, management and customers today will be greatly influenced by how these internal and external customers feel about their experiences with you and their library. The emotions they feel from previous visits will help them to decide how to act the next time they see you.

The Emotional Customer Service – Making the Connection with the Customer Webinar focuses on the building of relationships with your patrons and co-workers and the benefits of doing so for everyone in your library.