Emotional Labor and Burnout —I’m too tired for smiling today

Date(s) - 11/01/2022
10:30 am EDT - 11:30 am EDT



For this workshop, we will examine factors that contribute to emotional labor and result in burnout in the workplace. Through understanding how emotional labor is embedded into the expectations of customer service communication, we will consider strategies to manage emotional labor and manage when feelings of burnout do occur.

Leave with ways to:
● Understand the role of emotions in the workplace
● Expand and manage emotional responses
● Increase awareness of self-care and burnout

Presenter: Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!

Register here for this live webinar.  The recording and handouts will be available on Niche Academy after the live event as well as our library of over 700 recorded sessions. To access Niche, go to: https://my.nicheacademy.com/floridalibrarywebinars



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