Date(s) - 09/11/2014
Making the Big Difficult Public Decisions and Staying Open, Fair, Credible, and Effective in the Process
The principles of everyday library ethics make sense to most people. However, the test is when library users, staff, directors, and library boards disagree. Protecting library records, dealing with book challenges, and implementing fair treatment regarding library policies can result in workplace conflicts, formal grievances, and even lawsuits and court appearances.
Library ethics is about the processes people use to create policies, inform the public, gather input, and make hard decisions. A successful process builds support for the library, regardless of the outcomes.
Participants will create and implement ethical decision-making methods by:
• Educating staff, leadership, and the community about ethics
• Creating public and transparent methods for input and dialogue
• Staying calm and positive during difficult discussions
• Gathering facts and opinions from all sides before deciding
• Treating all parties and points of view with respect
Pat Wagner ~ Biography
Pat has been working with libraries as a trainer and consultant since 1978, from one-room rural storefronts to the largest public and academic libraries in North America. She presents and consults on library ad public sector ethical topics, including material challenges, filtering, collection development, personnel, customer service, development and enforcement of policies and by-laws, governance, and conducting public meetings regarding volatile issues.