Date(s) - 08/04/2022
2:00 pm EDT - 3:00 pm EDT
Difficult people are everywhere. No matter where you go, you can never hide from them and work is no different. Not surprisingly, they all have one thing in common. You must address them. No matter the type of difficult situation in which you find yourself, dealing with difficult people or situations is a must. Instead of allowing them to ruin your day and everyone else around them, learn specific ways to manage this challenge and feel empowered to make it better.
As a result of this program, attendees will learn:
• To understand why people sometimes behave badly
• What we can do to help create a positive outcome
• How to keep calm in stressful interactions
• Specific words to avoid in conflict situations
Presenter: Tonya Snider
Tonya is the founder and CEO of tenBiz, Inc. She oversees the marketing and strategic development aspects of the firm, while also working directly with clients. She specializes in business strategy, marketing and project management and helps companies grow, streamline and make significant improvements to their bottom line. Before becoming a full-time entrepreneur, Tonya trained and consulted hundreds of businesses in the economic development sector, was a commercial lender and developed entrepreneurship curricula and trainings for a state-wide non-profit organization.
Tonya is also a part-time professor of Business Management at Western Carolina University. She has worked directly in the non-profit, for-profit and education sectors and has a passion for “all things business” and helping people reach their goals.
Register here for this live webinar. The recording and handouts will be available on Niche Academy after the live event as well as our library of over 700 recorded sessions. To access Niche, go to: https://my.nicheacademy.com/floridalibrarywebinars