Decoding Body Language: Myths and Truths
For this workshop, we will unlock the secrets of non-verbal communication. We will spend time identifying the nuance and importance of non-verbals as well as examine some of the most […]
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A “No Dead Ends” Approach to the Customer Experience
As library staff, it’s easy to view our websites, apps, and impressive lists of library resources and assume that anyone can find anything they want. For a user not as familiar with our digital and physical spaces, their experience could be the opposite. Even if they do find what they are initially looking for, it […]
Using Canva for Cricut Designs
Take your Cricut skills to the next level with Canva. Unleash your creativity and learn how to create greeting card designs with Canva for Cricut! In this hands-on class, you’ll […]
Managing Library Technology
Libraries rely heavily on technology both old and new to provide services to patrons. Managing that technology can be tricky. Join Robin Hastings, co-author of the upcoming 7th edition of […]
Unlocking Customer Satisfaction: The Role of Goal-Oriented Listening and Empathetic Communication to Improve Customer Interaction
Want to master the art of exceptional customer service? This interactive workshop, equips attendees with essential communication techniques to navigate any customer interaction. Based on the latest research in effective communication, the program equips attendees with goal-oriented listening techniques, diffusing techniques, and empathetic communication. By applying these communication techniques, attendees will be able to build […]
Self-Care for Library Administrators: Promoting Wellness to Battle the Impact of Stressors in the Workplace for You and Your Staff
Library professionals face numerous stressors in their work such as challenging patron behaviors, providing excellent customer service, and shrinking staff numbers and budgets. Those serving in an administrative position are faced with attempting to manage not only their own well-being, but those of the staff they supervise. Stressors in the library profession can lead to […]
Full Steam Ahead!: How to Successfully Sail an Ocean of Emotions
Do you ever feel like you are overcome with a tidal wave of emotions? Or holding back your own emotional dam that is filled to the brim? How about trying to sail around the jagged rocks of someone else’s emotions? Emotions are energies that rise and fall, that come and go. And sometimes it is […]
Library Signage: The Good, The Bad, and the Ugly
Customer service and library signage go hand in hand. How do patrons see your library’s signage and does it address appropriate customer needs? The session will look critically at many types of library signs and review the positive and negative aspects of library signage. We will also address how to conduct a signage audit and […]
Prompt Engineering & Chatbots in Libraries
This webinar will discuss prompt engineering techniques for general large language models (LLMs) such as ChatGPT, Google Gemini, Microsoft Copilot, and Claude AI. Focusing on prompt engineering techniques for interacting […]
The Thanks Giving Challenge
The Thanksgiving Holiday is about reflecting on our blessings and acknowledging our gratitude for the people and things in our lives that bring us feelings of joy and peace. It feels good to celebrate the holiday with family, friends and loved ones, so why not make the spirit of your Thanksgiving even bigger and better? […]
Who’s On First: Cleaning up Communication
Communication is essential to running a productive and effective workplace. We all have different communication styles and may unwittingly create confusion or discord. This program explores numerous ways we can improve how we communicate and decrease frustration while boosting cooperation. Attendees will: • Identify 1 thing you can start and stop doing to improve your […]
AI Literacy Made Easy: A Practical Toolkit for Public Libraries
Equip yourself with a practical toolkit and actionable tips for rolling out community AI literacy initiatives that any library can implement. This webinar will walk you through easy-to-follow strategies, provide […]