Want to master the art of exceptional customer service? This interactive workshop, equips attendees with essential communication techniques to navigate any customer interaction. Based on the latest research in effective […]
Library professionals face numerous stressors in their work such as challenging patron behaviors, providing excellent customer service, and shrinking staff numbers and budgets. Those serving in an administrative position are […]
Do you ever feel like you are overcome with a tidal wave of emotions? Or holding back your own emotional dam that is filled to the brim? How about trying […]
Customer service and library signage go hand in hand. How do patrons see your library’s signage and does it address appropriate customer needs? The session will look critically at many […]
This webinar will discuss prompt engineering techniques for general large language models (LLMs) such as ChatGPT, Google Gemini, Microsoft Copilot, and Claude AI. Focusing on prompt engineering techniques for interacting […]
The Thanksgiving Holiday is about reflecting on our blessings and acknowledging our gratitude for the people and things in our lives that bring us feelings of joy and peace. It […]
Communication is essential to running a productive and effective workplace. We all have different communication styles and may unwittingly create confusion or discord. This program explores numerous ways we can […]
Equip yourself with a practical toolkit and actionable tips for rolling out community AI literacy initiatives that any library can implement. This webinar will walk you through easy-to-follow strategies, provide […]
Many people think they know what a 21st century library offers, but the truth is, many don’t know the full story of the hidden gem right in their neighborhood. The […]
Are you feeling overwhelmed by your digital workload? Join us for "Tech Tips for Battling Burnout," a practical webinar designed to help you harness the power of apps and web […]
Statistics indicate that around 27% of Gen Z is expected to significantly influence the workforce by 2025. Today's workforce encompasses up to five distinct generations, spanning from Baby Boomers to […]
Ah, the holidays! A time for increased cheer, goodwill, celebration and safety hazards. From festive decorations to dealing with seasonal stress, the potential for safety-related incidents and accidents largely increases […]
