Are you finding it difficult to “not” to take things personally from your complaining, upset and highly emotional customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think it is personal and that YOU are the problem? The It’s Not About Me! program is packed full of […]
Thinking of adding an embroidery machine to your library? Curious about where to find designs or how make your own? Join librarian Alison Mirabella and learn how machine embroidery works, what materials you need to get started, and how to integrate it into a makerspace. Presenter: Alison Mirabella is Reference Librarian at The Longwood Public […]
Library budgets can be complex and diverse. From book purchases to salaries to databases, budgets span into various divisions that require expertise and knowledge. But what outsiders often don’t realize is how impactful budget decisions are. Chronically underfunded, stakeholders and administrators have little understanding of what funds go towards and how it benefits the entire […]
Surveys are a valuable tool for gathering feedback from library users and improving services. This webinar will guide you through the process of designing, implementing, and analyzing effective surveys tailored to the needs of your library. Learn best practices for question design, distribution methods, and data analysis to ensure your surveys provide meaningful insights. Learning […]
Public libraries can provide a safe and inclusive space for teens to learn about technology and access digital resources. By addressing the misconception that teens are inherently tech-savvy, libraries can close the digital skills gap in their communities. Join us for this webinar as we delve into practical strategies, program ideas, and best practices to […]
You may be familiar with jigsaw puzzles, chess and even Dungeons and Dragons in your local libraries, but what about all these new board games on store shelves? What are […]
For this program, we will consider how to build and instruct effective and transferable employee training programs. Through learning effective training techniques, you will learn how to maximize training effectiveness and ensure employees are equipped for the workplace. Finally, we will examine how to structure content, implement SWOT analysis techniques, and how to present content […]
Join this practical webinar to hear tips about commonly used Google Tools including Gmail, Calendar, and Docs, and hear tips for less commonly used Google Tools including Spaces and Gemini for Workspace. Attendees will leave with ideas they can immediately implement to make their workplaces more efficient. Presenter: Lauren Hays, PhD, is an Assistant Professor […]
No matter your position in the library, it is key to understand the current state of privacy and its relationship with cybersecurity. This webinar is designed to equip you with vital knowledge on personal and patron privacy, as well as safeguarding mission-critical information. In the ongoing journey of security and privacy, we will explore confidentiality […]
The public library is often called on to be “all things to all people.” As the list of “all things” continues to grow it is getting harder to deliver on this expectation. Partnering with community can be the answer to solve this need. Identifying the needs of community and then partnering with the correct resource […]
Every community is home to authors. Whether independently or traditionally published, authors are out there wanting to connect with you. In this webinar, we’ll explore the relationship between authors and […]
Do you have monthly statistics that have to be manually collected, calculated, and inserted into a report? Does manually inputting and analyzing statistics take longer than it should? In this session, we will explore several automated solutions anyone can implement. Learn ways to automate stat gathering with simple tools like Zapier, Automate.io, and Google Sheets. […]
