Vive la Résistance!: Winning Strategies to Reach the “Uncoachables”
Do you have people on your team who do not want to be coached? Know someone who resists any of your attempts to help? Or maybe an employee who could […]
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Psychological Flexibility: Adapting to Change and Staying in the Present
"I should not have done/said that. I wish I could take it back." "I should not have gotten so angry and reacted so strongly." "I can't believe I messed up […]
Make, Learn, Grow: Cultivating Future Innovators in the Library
Ignite creativity and critical thinking in your K-12 students through coding, robotics, and makerspaces! Learn practical strategies and engaging activities to transform your library into a dynamic learning hub. Discover […]
Decoding Body Language: Myths and Truths
For this workshop, we will unlock the secrets of non-verbal communication. We will spend time identifying the nuance and importance of non-verbals as well as examine some of the most widely held myths of body language. Finally, you will learn transferable communicative skills to accurately interpret and respond to the non-verbal communication we constantly send […]
A “No Dead Ends” Approach to the Customer Experience
As library staff, it’s easy to view our websites, apps, and impressive lists of library resources and assume that anyone can find anything they want. For a user not as […]
Using Canva for Cricut Designs
Take your Cricut skills to the next level with Canva. Unleash your creativity and learn how to create greeting card designs with Canva for Cricut! In this hands-on class, you’ll […]
Managing Library Technology
Libraries rely heavily on technology both old and new to provide services to patrons. Managing that technology can be tricky. Join Robin Hastings, co-author of the upcoming 7th edition of […]
Unlocking Customer Satisfaction: The Role of Goal-Oriented Listening and Empathetic Communication to Improve Customer Interaction
Want to master the art of exceptional customer service? This interactive workshop, equips attendees with essential communication techniques to navigate any customer interaction. Based on the latest research in effective […]
Self-Care for Library Administrators: Promoting Wellness to Battle the Impact of Stressors in the Workplace for You and Your Staff
Library professionals face numerous stressors in their work such as challenging patron behaviors, providing excellent customer service, and shrinking staff numbers and budgets. Those serving in an administrative position are […]
Full Steam Ahead!: How to Successfully Sail an Ocean of Emotions
Do you ever feel like you are overcome with a tidal wave of emotions? Or holding back your own emotional dam that is filled to the brim? How about trying […]
Library Signage: The Good, The Bad, and the Ugly
Customer service and library signage go hand in hand. How do patrons see your library’s signage and does it address appropriate customer needs? The session will look critically at many […]
Prompt Engineering & Chatbots in Libraries
This webinar will discuss prompt engineering techniques for general large language models (LLMs) such as ChatGPT, Google Gemini, Microsoft Copilot, and Claude AI. Focusing on prompt engineering techniques for interacting […]