Meeting Challenging Emotions Mindfully

We are incredibly sensitive creatures and very affected by our environment and the people around us. And because we can’t control all aspects of our external circumstances, we experience a […]

Building Credibility in a New Role

Maybe this is familiar, in your old role, people knew they could count on you. You had their backs, you knew where all of the hidden levers and pitfalls were […]

Circulation Desk Spanish

Would you like to be able to say a few phrases in Spanish to help Spanish-speakers feel welcome? In this webinar, you will learn some basic vocabulary to greet patrons, […]

Transform and Thrive: Fostering Wellness in Our Work

Library staff and administration do more than point people in the right direction to books and information. We foster wellness for ourselves and others. One way to foster wellness is to tap the entrepreneurial spirit and apply it within the library organization, setting the tone that the library is a welcoming and creative space for […]

It’s Not About Me! Serving Customers Without Taking It Personally

Are you finding it difficult to “not” to take things personally from your complaining, upset and highly emotional customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think it is personal and that YOU are the problem? The It’s Not About Me! program is packed full of […]

Introduction to Embroidery Machines

Thinking of adding an embroidery machine to your library? Curious about where to find designs or how make your own? Join librarian Alison Mirabella and learn how machine embroidery works, […]

Crafting Effective Library User Surveys

Surveys are a valuable tool for gathering feedback from library users and improving services. This webinar will guide you through the process of designing, implementing, and analyzing effective surveys tailored […]