De-escalation Techniques That Work with Your Patrons

Effectively dealing with users who are upset, non-compliant and even displaying threatening behaviors can become an everyday occurrence in your library. How you respond to these difficult behaviors is often the key to de-escalating these situations and protecting yourself when a patrons’ behavior is no longer acceptable or wanted. In this interactive and informative program, […]

Day of the Dead Storytime

Learn more about the joyous Mexican Festival of Day of the Dead (Dia de Los Muertos), which is celebrated each year on November 1st & 2nd, and be prepared to conduct a Day of the Dead Storytime for various age groups using materials your library has or can order. You will want to attend this […]

How to Deflect and Handle Inappropriate Comments

Has anyone ever said anything to you that was inappropriate? Have you received a comment that made you feel uncomfortable? You are not alone! In a world of inclusivity and multi-generational awareness, empower yourself to handle inappropriate comments from patrons and staff. Join Rosie Clark for an engaging and interactive 60-minute online training. She will […]

Influencing Others into Action

For this program, we consider how to foster positive influence in our work groups. We will examine our emotional intelligence, communication styles/strategies, and learn best practices for engaging work problems/conflict. Through examining our work cultures, you will gain transferable skills to create positive influence and action in the workplace. As a result of this program, […]

Embrace the Future with Canva AI Magic

Join us as we explore the revolutionary fusion of design and artificial intelligence. Learn how Canva's AI technology streamlines your workflow, empowering you to create stunning visuals effortlessly. Discover new […]

The ‘Must Do List’ for Leaders

Expand your horizons and discover ways to be your best self in your leadership role. Whether you’re new to your position as a leader or have been a leader for […]

Meeting Challenging Emotions Mindfully

We are incredibly sensitive creatures and very affected by our environment and the people around us. And because we can’t control all aspects of our external circumstances, we experience a […]

Building Credibility in a New Role

Maybe this is familiar, in your old role, people knew they could count on you. You had their backs, you knew where all of the hidden levers and pitfalls were […]

Circulation Desk Spanish

Would you like to be able to say a few phrases in Spanish to help Spanish-speakers feel welcome? In this webinar, you will learn some basic vocabulary to greet patrons, discuss various components of circulation, such as check-in and checkout, that will get Spanish-speakers started using the library. As a result of attending, participants will […]