This session unpacks the legal requirements for communication access under the Americans with Disabilities Act, and provides a guide to effective use of accommodations such as interpreters, captioning, front-line communication techniques, and more. We’ll also cover easy and inexpensive solutions that can be used by library staff at all levels. At the conclusion of this […]
“Emotions have no place at work. I have to always control how I feel.” “Negative emotions are unacceptable, I should only focus on the positive.” “I should not be feeling this way right now. If I ignore my emotions, they will go away.” Have you ever had these thoughts about your emotions? If yes, you […]
Learn how to use spreadsheets to capture, analyze and report on the statistics you collect each month in your library. This session will include real-world examples of statistical dashboards in use in libraries today and will cover some of the basic spreadsheet functions needed to ensure that your stats tell your story effectively. Presenter: Robin […]
