Date(s) - 09/11/2014
Category(ies) No Categories
It happens, an employee stomps in your office and wants you to fix their problem with a co-worker. Being a good and responsive leader you agree to help and within an hour your world comes apart. Enter, the unintentional mediator, YOU!
The term “mediation” broadly refers to any instance in which a third party helps others reach agreement. More specifically, mediation has a structure, timetable and dynamics that “ordinary” negotiation lacks. The mediator acts as a neutral third party and facilitates rather than directs the process.
Part 2 of this series we help you understand how to:
Use the seven steps of mediation
Set the stage for a productive session
Uncover the hidden issues
Arrive at closure and agreement
We highly recommend you listen to part one of this series before attending. As a refresher, Ned will review the highlights of part one of this series including:
The basics of what mediation is and is not
How to keep from getting triangulated