Patron Journey Mapping: Understand What Drives Patrons to Better Design Relevant Library Programming
Patron Journey Mapping: Understand What Drives Patrons to Better Design Relevant Library Programming
When you ask patrons what sorts of programming they want answers typically fall in a few categories: Things you already do, things people say they want but don’t ever attend, and related answers. Instead learn to map a patron’s journey to discover a better way to program services and programs at the library. Understanding and […]