Re-Thinking Online Reference: Providing Online Reference Services and Resources to Students and Faculty During COVID-19

Date(s) - 02/03/2021
12:00 pm - 1:00 pm



The COVID-19 pandemic has required reference and instruction librarians at FIU to approach reference services with flexibility and creativity in order to ensure that students and faculty continue to receive the high level of service they expect. While additional online resources have made it easier to connect users with the information they need, librarians providing online reference using these resources need to be aware of the limitations and regulations governing these collections, adding another level of expertise to the mix.

This webinar will discuss the changes to reference FIU has made in order to adapt to COVID-19 and student/faculty needs, including going over how moving to an online-only reference model has affected the types of resources we can suggest. In addition, Elana will talk about how access to free resources made available by publishers to help augment electronic collections must be considered when providing reference services.

Register here for the live webinar or to have early access to the recording when it becomes available – all in this place! No need to register in a separate place for recording access.

Presenter ~ Elana Karshmer

Elana Karshmer, Ph.D., M.A. (L.I.S.) is the Head of Information & Research Services at Florida International University in Miami, Florida


Registration is closed for this event.