Serving the DIY Patron: Library Instruction at the Point of Need

Date(s) - 12/04/2013
12:00 pm - 1:00 pm



What DIY patrons want most isn’t traditional person-to-person reference services, but rather web- and mobile device-based resources so they can serve themselves through the library. In this workshop, Farkas will explore the DIYmindset and ways to embed online instruction and live virtual reference help at patrons’ points of need, whether online, in the library, or out in the world.

Can’t attend the live event?  Register over here for access to the recording, made available within 7 days of the live webinar. 

Meredith Farkas ~ Biography 
Meredith Farkas is the General Education Instruction Coordinator at Portland State University and a lecturer at San Jose State University’s School of Library and Information Science. She is the author of the book “Social Software in Libraries: Building Collaboration, Communication and Community Online” (Information Today, 2007) and writes the monthly column “Technology in Practice” for American Libraries. Meredith was honored in 2008 and 2011 with the WISE Excellence in Online Education Award and in 2009 with the LITA/Library Hi Tech award for Outstanding Communication in Library and Information Technology.


Registration is closed for this event.