Date(s) - 09/11/2014
Six simple steps to strong, solid service. Discover how having the steps organized in a fun structure makes it easy to remember what to do to make your customers happy.
From number one, the hello kiss, to kissing good-bye at number six, participants will learn to keep it simple yet have patrons coming away remembering how you made them feel.
This interactive and engaging webinar is a great way to kick off Customer Service Week and to help your staff refocus on their #1 priority: The customer!
Originally broadcast October 8, 2013.
Jan Johnson ~ Biography
Jan Rhees Johnson currently serves as Librarian, Technology and Information Services, for the Parkland Library and obtained her MLIS from the University of South Florida. She develops and presents the Library’s technology instruction including the popular More Than Google program. In addition to her library credentials,
Jan is a diversified business professional with extensive experience in information technology, project management, business analysis, training, customer service, and merchandising.