Tools for Measuring User Satisfaction

Date(s) - 03/13/2013
12:00 pm - 1:00 pm



As we implement new digital services, it can be hard to analyze their success, meaning to users as well as what issues confront our users. In this webinar, we will discuss:
– How to meaningfully evaluate usage statistics
– How to poll and solicit feedback from users online
– Tips on effective focus groups
– How to connect and engage with online users

About the Instructor:
Diana Silveira is the President of Novare Library Services, a company that focuses on web, mobile and infrastructure services for libraries. Previous to starting Novare Library Services, she was the Virtual Reference Manager for Florida’s Ask a Librarian Service and coordinator for Florida’s Statewide Delivery System. She presents regularly on implementing technology, best practices and privacy issues online. She also works with libraries to deploy new technologies and develop new mobile and desktop websites. She was the 2011 the Florida Library Association’s Library Leader of the Year. When she is not playing with gadgets and gizmos, she enjoys diving, kayaking and playing with her son.


Registration is closed for this event.