Date(s) - 08/28/2013
1:30 pm - 2:30 pm
This webinar will discuss three rounds of Secret Shopping and it’s impact on a student training program. It will describe the changing nature of reference services at one university as the impetus of the implementation of the two programs. The webinar will leave ample time for a discussion about Secret Shopping programs and student employees staffing the reference desk.
Sarah J. Hammill is the Distance Learning Librarian at Florida International University. She is involved in all aspects of reference including staffing the reference desk, instant messaging, roaming services, and teaching online.
Registration is closed for this event.