Transitioning Services Online to Meet the Needs of Patrons in a Crisis

Date(s) - 05/21/2020
10:30 am - 11:30 am



This is a very unprecedented time. As our government officials respond to the ever changing variables of COVID-19, libraries are working rapidly to keep up. During the past month libraries across the nation have transitioned overnight from face-to-face patron experience to online only services. How do we maintain meaningful content and patron services in this new normal?

Instantaneously, library social media channels switched from being complimentary means of promoting library events to being a community resource page; a source for local and national information; and online programming and material provider. What are the lessons learned and how can we take what we learned and prepare for the future?

Webinar will cover:
1. Transforming library social media from complimentary to dissemination of information in real time.
2. How to work in concert with local media, government agencies, and library webpage to provide up-to-date information in time of rapidly changing information.
3. How to make services available online so that patrons have access to meaningful content.

Register here for the live webinar or to have early access to the recording when it becomes available – all in this place! No need to register in a separate place for recording access.

Biography ~ Patricia Spencer

Patricia is the Public Information Officer for the Lewis & Clark Library. She graduated from Carroll College with a B.A. in History and went on to complete a M.A. in English Literature and 20th Century US History from Oregon State University. Patricia has been an Adjunct member of the faculty in the Department of Communication Studies at Carroll College since 2004.


Registration is closed for this event.