What Would Walt Do?: Quality Customer Service for Libraries

Date(s) - 12/12/2012
1:00 pm - 2:00 pm

Category(ies) No Categories


Wednesday, December 12, 2012 ♦ 1 pm Eastern / 10 am Pacific 60 min

Registration: http://www.webjunction.org/events/webjunction/What_Would_Walt_Do.html


Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service has set high standards for creating a quality customer experience and their ideas can be applied at your library. Our panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA’s LearnRT at the annual conference in Anaheim in 2012. Since then, they’ve been waving their magic wands to improve customer service in Colorado libraries and they’d like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You’ll walk away with ideas to make your library’s customer service sparkle.


This WebJunction webinar is presented in collaboration with ALA’s LearnRT. Did you attend the Disney Institute? Join this conversation and share your ideas and successes.


Presented by: Crystal Schimpf, Trainer, Colorado State Library; Elena Rosenfeld, Associate Director of Public Service, High Plains Library District; and Suzanne McGowan, Branch Manager, Anythink Wright Farms.