Most of us are comfortable saying “yes” to a request from a boss, co- worker or customer. “Yes” when asked to take on a new project or task, more responsibility and even a promotion opportunity.

And many of us say “yes”, when we should say “no”. No, you’re too busy, no you’re not the right person for the assignment, or no, you just can’t handle an additional responsibility right now.

This interactive and immediately useful program will discuss 10 situations where you can have the courage and comfort to say “no” and will give you the verbiage to more comfortably say “no” to your boss, co-workers and customers in a polite and confident manner.


Original broadcast January 15, 2019

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.