There are thousands, maybe hundreds of thousands (!) of books, articles, workshops, and TED talks on serving customers. Technology is touted as the “be all and end all” of customer service – and it’s certainly important in today’s library world.
And yet…there are some basic things we can do to make sure we SERVE our customers in the way they want to be served. Things that we may overlook in the rush to make sure we are offering the latest and greatest in technology and programming.
In this webinar, we’ll look at five areas that can help us develop happy customers. Happy customers create a happy library environment. A happy library environment draws more customers. More customers lead to a happy library staff and…you get the picture.
We need to make sure we are pleasing our customers – which makes us all happy!
Biography ~ Linda Bruno
Linda has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!
Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She is also certified with DDI and Achieve Global.
She develops her workshops based on solid research and – more importantly – real-life application.