If you want to be a more effective supervisor or manager, you will want to continue to develop your communication skills. Why? Because the levels of success you achieve in your position will greatly depend on how effective you are in communicating your message.

In this interactive and informative webinar, we’ll explore tools and techniques to help you immediately improve the effectiveness of your verbal, non-verbal and written communication with patrons, staff and the people that manage you!


Original Broadcast October 3, 2017

Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.