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Florida Library Webinars is dedicated to bringing the most accurate, relevant and current training to staff working in Florida libraries. We believe that a well-trained library staff makes for an excellent library – providing excellent service to it’s community.  FLW is a continuing education program offering weekly live webinars – you can see what’s upcoming here.  Our live classes and recordings are for ALL staff working in Florida libraries. We offer introductory level training in technology, customer service and other soft skills and library skills.  We have a curriculum of over 800 training sessions recorded from our live webinars.  Search our On Demand section to find the right training for you.

Telling Stories, Sharing Lives

 Telling stories has been an important part of sharing experiences, transmitting cultural beliefs, and learning in many cultures.  During this interactive presentation, we will explore the importance of storytelling to the creation and transmission of culture, talk...

From Genealogy to Genetics: Library Programming to Explore Your Roots

Are you patrons asking about DNA Testing? Expand upon your ability to help patrons explore their roots. This informative webinar with Margot Malachowski and Catherine Martin from the National Network of Libraries of Medicine offers ideas for free and easy family...

Teaching Library Customers How To Manage Their Facebook, LinkedIn and Twitter Information Streams

Social media can be a useful tool for keeping in touch with family and friends, smart shopping, researching political ideas, planning vacations, and staying on top of emergency information from their local government. But too many library customers abandon social...

Get Prepared to Speak Impromptu

The workplace offers countless opportunities to share one’s thoughts on different topics, some of which require us to spend time in advance planning, preparing, and practicing presentations that incorporate PowerPoint slides and/or other visual aids. Most of them do...

No, The Customer Isn’t Always Right

  Anyone who has ever served a customer has been told that “The Customer is Always Right”. Even though we know the customer isn’t always right, (they lie, steal, manipulate etc.) it is important to remember that “the customer is always the customer”. The question...

Management AMA (Ask Me Anything): Become a Better Manager

 Managers have a challenging role in the modern library. Working with people – library customers, stakeholders, and staff – can be stressful. Take this hour to recharge and join our Management AMA. Ask Cari anything about what you might be dealing with, and learn from...

Managing IT with Small or No IT Department: IT Management Techniques for Libraries

 When speaking of IT Management; there are considerations of software, hardware, and people who support and maintain these devices. This webinar is for those who do not have an IT department or looking to revamp their IT initiatives.During this session, Brian will...

Recognizing and Shaping your Informal Leaders

Informal leaders are perceived by others as showing higher levels of leading than formal leaders overall. They crave influence, not responsibility. This program dives into the what’s, whys and how’s of working with, communicating with and assigning work clearly to...

Becoming a Better Listener at Work

 Communication is more important than ever in our super-speed, high-tech world, yet we seem to devote less and less time to genuinely listening to one another.True listening is often overlooked, even though it is proven to solve problems, resolve conflicts, and...

How to Use Live Streaming Social Video to Raise More Money During Fundraising Campaigns

 A recent social media marketing study found that 82% of viewers prefer live video to social media posts, and 80% prefer live video to reading a blog. If you want to get your audience’s attention online, live streaming social video is a great way to stay ahead of the...