Are you finding it difficult to “not” to take things personally from your complaining customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think its personal and that YOU are the problem?

The PCI Webinar’s program: It’s Not About Me! Handling Those Customer Complaints Without Taking Things Personally is packed full of powerful tools and techniques you can begin to use immediately with your unhappy internal and external customers.

Participants will learn and begin to master:

  • 3 powerful techniques for not taking things personally
  • Six steps to dealing with customer complaints more collaboratively and in turn more effectively
  • Addressing your need to take things personally

Instructor Bio ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.

Originally broadcast 08/07/2014