Communication is of the utmost importance during times of crisis. How do we effectively communicate? What information needs to be shared? How and who shares this information?

This presentation provides the necessary foundational understanding of crisis communication and how to navigate leadership responsibilities during these times.

Participants will gain a better understanding of their own communication style, how to be an effective communicator, and develop leadership strategies.


Original broadcast March 10, 2021 

Presenter: Gavin J. Woltjer
Gavin J. Woltjer is the Library Director for the Billings (MT) Public Library. When not held hostage in a good book, he enjoys exploring the wilds of Montana with his wife, Rena, and their three children.
His research interests include: data analytics; library leadership; economic development and libraries; archives and record management; and, librarian as public historian.