They say that there are certain things in life that are inevitable – death, taxes, and….conflict. The thought of conflict and confrontation can cause our stomachs to knot and our hands to perspire, but it doesn’t have to. In fact, when handled well, conflict can actually be worthwhile and beneficial to an organization, sparking creativity and leading to personal growth.

In this webinar, you will learn about the different types of conflict that can occur within a library setting, as well as which conflict management styles yield the most effective results. Certain scenarios will be outlined that will teach participants about the individual approaches to handling conflict.

Are you ready to become a “conflict competent leader?” Join us!

Participants will learn:

  • The difference between mismanaged conflict and conflict that is handled well
  • Conflict management styles and techniques – Which ones do you typically use? Which ones work?
  • Benefits of well managed conflict, and the detriments of mismanaged conflict
  • Why we shouldn’t fear conflict in our everyday lives

Original broadcast November 4, 2014 

Leah Plocharczyk ~ Biography
Leah is the Assistant Director of Florida Atlantic University’s (FAU) John D. MacArthur Campus Library in Jupiter, FL. She has worked as an academic librarian for seven years and has been a supervisor for the last four years. She graduated from the Sunshine State Library Leadership Institute in 2009, where she learned many valuable lessons about leadership. Recently she participated in FAU’s Faculty Owl Leadership program where she mentored students on how to become better leaders in their academic careers, in their personal lives, and for their communities.