Libraries provide more advice and services to a broader array of people. Do you serve new arrivals or people with challenges reading English? What about teens or older people? Military families? Everyone is a consumer — and crooks use clever schemes to defraud millions of people every year. We also know that scammers target people from diverse communities in unique ways. FTC has free tools at FTC.gov/libraries, tailored for various audiences; they can help you help all your patrons. On this webinar, you’ll learn how to:
Create programming on consumer topics or incorporate consumer tips in your existing programs
Support patrons who experience identity theft by showing them how to start the recovery process using IdentityTheft.gov
Find short, actionable consumer content to share with your patrons on your social networks.


Original broadcast August 13, 2019 

Biography ~ Carol Kando-Pineda
Carol Kando-Pineda is Counsel in the FTC’s Division of Consumer and Business Education where she leads teams to create free print materials, websites, and videos to help people avoid scams, manage their money and make wise buys. Carol began her FTC career as a staff attorney bringing false advertising cases; she then became the agency’s Legislative Counsel, serving for several years as a liaison between the FTC and Congress.