813-324-2901

How to Improve Your Workplace When You are Not the Boss

Your webinar will be held on July 1, 2020,  2:00 pm – 3:00 pm  ET.

Login here: https://attendee.gotowebinar.com/register/437127754374774030

Within 7 days, the recording of this session will be available in our On-Demand section.

 


t’s not enough to criticize and complain if you want to make your workplace better, particularly when you don’t have power or authority. Also, being right about the technical details of the problem and possible solutions is usually not enough either. You can improve your situation by building better workplace relationships, learning to navigate the political maze of your workplace, and ensuring your own behavior is beyond reproach.

Topics include earning positive influence, meaning trust and respect, when you don’t have authority; modeling the behavior you want to see and hear in others; the importance of empathy when it comes to understanding the bosses’ point of view and priorities, picking your battles, and making most of your interactions with your co-workers and employees about praise and gratitude, not complaining or asking for help.

At the conclusion of the webinar, participants will be able to:
• Build status through accomplishment and good workplace relationships
• Identify first steps for making successful change
• Create a support team of mentors and like-minded change agents

Presenter: Pat Wagner
Pat Wagner and her husband Leif Smith own Pattern Research, Inc., a 46-year-old training, research, and consulting business. She has worked for libraries and higher education as an educator and consultant since 1978, focusing on behavioral and organizational skills that support institutional and personal success. Her specialties include conflict management, customer service, marketing, supervision, project management, and ethics.  She lives in Denver with her husband and 3000+ books.

Autism 101 for Libraries: What is Autism Spectrum Disorder and How Can We Help Students and Families at the Library?

Autism 101 for Libraries: What is Autism Spectrum Disorder and How Can We Help Students and Families at the Library?

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This presentation will address characteristics of Autism Spectrum Disorders (ASD) and how those characteristics manifest in children and adults. The presenter will provide insights into how library staff can support children/adults with ASD based on individual needs. Specific questions from participants will be addressed throughout the presentation.

 

Autism Resources

ASD Resources

Autism Resources: Targeting Autism for Libraries

Slides

Presenter ~ Dr. Mary O’Brian
Dr. Mary O’Brian has worked in the field of special education for more than 35 years. Dr. O’Brian received her bachelors and doctoral degrees in special education. She has worked with children with disabilities in school settings in various roles, including teacher, school psychologist and special education administrator. She also worked with adults in vocational settings. She retired from Illinois State University in 2015 and has continued to work with children and families through consulting work and advocacy.

 

In partnership with TBLC,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact TBLC.

Preparing for the Next Wave of Pandemic Weary Customers

Your webinar will be held on May, 6 20211,  2:00 pm – 3:00 pm  ET.

Login here: https://attendee.gotowebinar.com/register/6510495734918114320

Within 7 days, the recording of this session will be available in our On-Demand section.

 

 


Library employees are dealing with a variety of unwanted and ever-changing behaviors as the pandemic continues and misinformation, fear and negativity about the future continues to put customers and communities on the edge of unrest.

Is your organization ready and are your employees prepared to safely handle the next wave of difficult and potentially volatile customer behaviors?

This interactive and informative program will help organizations and their employees create and maintain safe workplace practices, and prepare them to better handle customer conflicts including people who are non-compliant with your rules and policies.

As a result of this program attendees will learn:
• Their role in customer conflicts: Are their actions and decisions making things better or worse?
• How to be more environmentally aware of customer situations before they turn difficult or potentially dangerous
• Specific phrases to use with customers to set expectations and boundaries with them and to guide their behaviors
• De-escalation techniques to use to reduce the agitation of the customer and to help resolve emotionally charged situations

Presenter: Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.  He is a board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

Personal Leadership Skills: Everyday, All the Time

Personal Leadership Skills: Everyday, All the Time

 

 

Leadership itself tries too hard. But leadership really starts on a personal level. Talking about leadership and development isn’t just for administrators and people in formal leadership positions, it should be accessible to staff in all levels of an organization.

In this webinar, we’ll explore how personal leadership can influence the leading and management of teams as well as individual development.

Participants in this session will learn:
• How emotional intelligence components inform personal leadership
• How openness, application, and reflection help keep you on track and engaged with your team
• How leadership behaviors transcend hierarchy and roles
• How personal leadership is a journey, a set of skills that evolve with experience and time

Original broadcast April 15, 2021 

Presenter ~ Michelle Ornat
Michelle is the Deputy Director of Public Services for San Jose Public Library. She believes in the mission of public libraries and their role in communities and is passionate about providing leadership opportunities for the people who work in them. That moment, in teams, when ideas join collaboration to become reality, is a constant source of inspiration.

Michelle has been on numerous working groups and committees with state library organizations as well as with the Public Library Association and formerly LLAMA (Library Leadership and Management Association). She is currently serving on ALA Council as a Councilor-at-Large. She has a BA in History from University of California, San Diego and MS in Library and Information Science from the University of Illinois at Urbana-Champaign.

A Ready Reference Refresher

A Ready Reference Refresher

 

Ready Reference Service is reference service finished or replied in a very short time in a minute if possible. It is an important reference service and it is related to such information that is provided directly to the patron in a short period of time. It also includes such reference services which direct the readers to reference sources immediately.

Are you ready for a ready reference update?

Attend this reference refresher and learn more about:
• free reliable sources used by other librarians
• online reference interviewing
• handy websites for basic information
• information for job hunters
• educational material for families and teachers
• an in-depth look at government resources
• ways to keep track of websites and resources

Handout

Original broadcast April 13, 2021 

Presenter ~ Kira Smith

Kira Smith currently works at TBLC as a virtual reference provider for Ask A Librarian and helps coordinate the statewide delivery service. She has a Master’s Degree in Library Science and Education. Kira is a former elementary school teacher and childbirth educator. She has lived in New York, Louisiana, Texas, and Florida. She enjoys teaching, technology, and travel.

Creating Engagement in Online Meetings Using Zoom: Beyond the Basics

Creating Engagement in Online Meetings Using Zoom: Beyond the Basics

 

By now, we’ve all heard of Zoom and probably have utilized some version of a virtual meeting. This presentation will focus on unlocking Zoom’s true power and offering more engaging meetings, presentations, and workshops. We will be blending some of the more advanced zoom features and combining them with best practice webinar experiences. Using these methodologies, you will deliver a more meaningful Zoom call that will leave lasting impressions to all that participated. Wonder how to get YouTube’s audio to play through Zoom without having to blast your speakers? What about those fancy “virtual webcams”? How do you get participants to participate more and multi-task less during meetings?

This and more will be discussed and explored in this webinar.

Slides

Original broadcast April 14, 2021 

Presenter ~ Brian Pichman
Brian Pichman is a technology enthusiast, sharing his thoughts and ideas to libraries so they can become more interactive, innovative, collaborative, and engaging He is a web developer with experience designing websites. Brian started a collaborative platform called the Evolve Project which aims to change the way people see libraries by introducing new technology and concepts for libraries. Libraries need to re-position themselves as community anchors in order to succeed in today’s culture.

Autism 101 for Libraries: What is Autism Spectrum Disorder and How Can We Help Students and Families at the Library?

FHSLA /TBLC National Autism Awareness Month

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April is World Autism Month and National Autism Awareness Month. Autism Spectrum Disorder (ASD), a neurological and developmental disorder, becomes observable in early childhood and impacts the person throughout their life. With a range of symptoms, how can parents, caregivers, family members, teachers, and community members learn about ASD? Please join us for this session to discuss reliable health-related resources that can assist in understanding and advocating for individuals with ASD.

Slides

Adult Employment: Office of Disability Employment Policy: U.S. Department of Labor

Youth Services Programming: Center for Autism & Related Disabilities (CARD) at USF

Presenter: Mary Katherine (Mary-Kate) Haver
Mary Katherine (Mary-Kate) Haver is the Medical Librarian for the Biomedical Library at H. Lee Moffitt Cancer Center & Research Institute in Tampa. With over ten years of experience in medical librarianship, her professional experience includes working with allied health students, faculty, as well as adult and pediatric clinical staff, patients, their parents and caregivers. Mary-Kate is a Distinguished Member in the Academy of Health Information Professionals (AHIP) of the Medical Library Association (MLA) and holds Level II Specialization in Consumer Health (CHIS).

 

In partnership with TBLC,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact TBLC.

When Webinars Attack: Getting from Tedious to Terrific

When Webinars Attack: Getting from Tedious to Terrific

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You have been asked (or maybe you volunteered) to do a webinar. Now what? You’ve almost certainly sat through your share of horrendous webinars, and you don’t want to inflict one on anyone else.

  • How do you prepare?
  • How is a webinar different from giving an in-person presentation?
  • How do you keep people interested so they don’t just go spend the whole time on social media?

The questions can be overwhelming and the challenges numerous. Find out what works and what does not, and how to keep your audience engaged.

Learn how to avoid the common mistakes that newbie presenters make. Discover what it takes to get asked to get asked do it again–you can make your first (or next) webinar ROCK!

Laura Solomon, MLS, is the Library Services Manager for the Ohio Public Library Information Network and a W3C-certified front-end web developer. She has been doing web development and design for more than twenty years, in both public libraries and as an independent consultant. She specializes in developing with Drupal. She is a 2010 Library Journal Mover & Shaker. She’s written three books about social media and content marketing, specifically for libraries, and speaks nationally on both these and technology-related topics. As a former children’s librarian, she enjoys bringing the “fun of technology” to audiences and in giving libraries the tools they need to better serve the virtual customer.

Class Resources

Chat Log

In partnership with PLAN,  webinars originally presented to their membership can now be found and accessed through Florida Library Webinars.

If you have questions about a session, contact PLAN.

Programming at Home: Parents and Caregivers

 

Your webinar will be held on June 29, 2021,  10:30 am – 11:30 am  ET.

Login here: TBA

Within 7 days, the recording of this session will be available in our On-Demand section.

 


With school closures, remote learning, and working from home, COVID has changed day-to-day reality for many families. While school-age children are becoming overwhelmed with work and screens, parents are often at a loss to find creative ways to engage younger children who are temporarily unable to attend daycare or preschool. Libraries have stepped in to offer virtual storytimes for their patrons, but what can we offer that directly supports parents’ and caregivers’ engagement with children?

Libraries have an opportunity to reach out to their families and give them a behind-the-scenes look at how we create dynamic and enjoyable programs for children, giving parents tools to adapt library crafts and activities to use with their children. Librarians can create streaming, recorded, and written content for parents, offer take-home activity kits, and more.

At the conclusion of this program, attendees will:
• Understand the principles of adult learning
• Build their toolkit of parent- and caregiver-oriented programming
• Learn ways to extend programs for parents beyond the current COVID reality

Presener: Rebecca Donnelly
Rebecca Donnelly holds a Master’s in Library and Information Science from San Jose State University. She has worked in public libraries in Florida, New Mexico, and New York since 2006, specializing in children’s services. Rebecca is also the author of several books for young readers, including the picture book Cats Are a Liquid and the Indies Introduce/Kids’ Indie Next pick How to Stage a Catastrophe.

10 Customer Service Trends and Predictions for 2021/2022 and Beyond

Your webinar will be held on June 24, 2021,  2:00 pm – 3:00 pm  ET.

Login here: https://attendee.gotowebinar.com/register/5906351477874895630

Within 7 days, the recording of this session will be available in our On-Demand section.

 


During and after the COVID-19 pandemic, customers expect and deserve the best service we can give them. Organizations that cannot adapt and innovate will continue to struggle to meet the needs of their users, communities, staff and stakeholders. Conversely, those organizations that can roll with the changes and prepare for the uncertain future ahead for their customers will reap the benefits of greater loyalty and support.


Changes in customers’ needs and desires continues to happen at an increasing speed. The pandemic has changed customer service expectations and delivery in our libraries and we have to be vigilant in knowing that what is effective today might not meet the needs of our users in the future.
This interactive and informative program will explore 10 customer service trends and predictions to help you and your organization prepare for the next wave of customer expectations to come.

Presenter: Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.  He is a board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.