813-324-2901

OnDemand Learning

Customer Service AMA (Ask Me Anything)

Customer Service AMA (Ask Me Anything)

  Do you find interactions with customers to be one of the bigger challenges and delights of working in your library? Customer behaviors run the scale from pleasant to neutral to well, outrageously bad. And for the people working in customer service and those...

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Project Management

Project Management

  Start the new decade off, with help creating a toolbox of skills and resources to help you organize and bring projects to life. Whenever you are putting a project together, it is essential to keep timelines in check, follow up, and watch out for scope creep. In...

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Intermediate Genealogy: Census Records

Intermediate Genealogy: Census Records

  Handout Handout Handout Handout Handout Handout Handout   Every beginning genealogist knows that Federal Census records are a great place to start searching for our ancestors. However, we can learn more from them than just the places, dates, and names...

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Persuasive Writing

Persuasive Writing

  Masterful communicators craft their documents mindful of the tenuous territory they have entered when presuming to have the power of persuasion. How do you recommend a course of action for their customers or managers without appearing too aggressive? This...

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The Healing Library

The Healing Library

This session will introduce participants to The Healing Library (THL) – lendable kits of healing for families who have experienced trauma. The free resources to create these kits include the following topics: The Death of a Loved One, The Death of a Pet, Separation...

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4042 Park Oaks Blvd. Tampa, FL 33610

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