OnDemand Learning
Revitalize Your Friends of the Library by Understanding Today’s Volunteers
Handout Handout Handout Handout Handout Handout Volunteer service is a valuable strategy for community engagement, but traditional volunteer programs in libraries of all sizes need to be redesigned to work with today’s volunteers – many of whom have limited...
Networking for Introverts and Others Who Find Networking Challenging
A strong “I” on the Myers-Briggs test, early in her career Lauren Hays did not think she would engage in networking or find it easy. However, after learning practical strategies that she has implemented she can remain comfortably an introvert and also expand her...
Maintaining the Accuracy of Your Library’s Digital Presence
We know from experience that when our users seek information about the library, a sizable percentage are doing so online. As search engines commonly return 3rd party sites with questionable accuracy, it is incumbent on libraries to take steps to improve the...
Customer Service AMA (Ask Me Anything)
Do you find interactions with customers to be one of the bigger challenges and delights of working in your library? Customer behaviors run the scale from pleasant to neutral to well, outrageously bad. And for the people working in customer service and those...
How to Crush Your Nonprofit Marketing Goals in 2020 With A Plan and Calendar
Did you begin the year with lofty marketing goals for your nonprofit? Are you on track to achieve those goals? Do you need help mapping out a nonprofit marketing calendar that will get results in 2020? In this comprehensive webinar for nonprofits and...
Project Management
Start the new decade off, with help creating a toolbox of skills and resources to help you organize and bring projects to life. Whenever you are putting a project together, it is essential to keep timelines in check, follow up, and watch out for scope creep. In...
Putting the “Relationship” in Media Relations
. Libraries rely on earned media coverage as a way to get the word out about their services and programs. However, as the media landscape shifts and shrinks, we can no longer rely on traditional tactics like press releases to garner media coverage. Using case studies,...
The New Basics of Professional Customer Service
The landscape of what customers expect in professional customer service from organizations continues to change at a frantic pace. What was “good enough” yesterday, likely is “bad enough” to lose a customer today. While we can’t ignore the impact and...
The Four Agreements: A Practical Guide to Personal Freedom – Revisited
Your webinar will be held on March 12, 2019, 2:00 pm - 3:00 pm ET. Login here: http://connectpro85922111.adobeconnect.com/rdg479s00tih/ Within 7 days, the recording of this session will be available in our On-Demand section. The Four Agreements: A Practical...
Intermediate Genealogy: Census Records
Handout Handout Handout Handout Handout Handout Handout Every beginning genealogist knows that Federal Census records are a great place to start searching for our ancestors. However, we can learn more from them than just the places, dates, and names...
Persuasive Writing
Masterful communicators craft their documents mindful of the tenuous territory they have entered when presuming to have the power of persuasion. How do you recommend a course of action for their customers or managers without appearing too aggressive? This...
How to Use Instagram to Drive Donations and Raise Awareness
Instagram has reached 1 billion users, with over 500 million people using their new feature, Instagram Stories, each day. Whether your nonprofit is large or small, we will show you how to create your nonprofit Instagram strategy for maximum success and...
The Healing Library
This session will introduce participants to The Healing Library (THL) – lendable kits of healing for families who have experienced trauma. The free resources to create these kits include the following topics: The Death of a Loved One, The Death of a Pet, Separation...
Star Wars Literature: A Galaxy of Stories for All Ages
The Skywalker Saga is coming to an end this December with the release of The Rise of Skywalker, but the Galaxy Far, Far Away is a bigger place than ever before. This interactive and informative program will review a selection of canon literary materials set in the...
21st Century Strategies for Finding, Reviewing, and Using Reliable Online Information
Finding reliable information online in the 21 st Century can be like trying to evacuate, during a tropical storm, over a flooded highway, while dodging sinkholes, hailstones, and abandoned cars even if you are an experienced and competent driver, hard to decide...
Ditch the Escape Room! Make Your Library an Escape Game
What is an Escape Game? How is it different from an Escape Room?An Escape Game is a series of puzzles and challenges for library patrons to complete and thereby earn a reward. Unlike an Escape Room that requires constant monitoring, an Escape Game is a...
The Best of 2019 and Most Anticipated of 2020 Comics and Graphic Novels
Amanda Jacobs Foust, a longtime advocate for comics and graphic novels in libraries, will provide an overview of the best comics and graphic novels for children, teens and adults from 2019 and look ahead at the most anticipated titles expected in 2020 with an...
Program-in-a-Box: Sharing Passive Programming Between Branches
It can be difficult when multiple programmers within a system are trying to reach the same patrons with little results. Reduce the effort involved by creating a Program-in-a-Box series. These sets of passive programs come complete with supplies, instructions, and...
Trendcasting 2020 and Beyond
Join Brian Pichman of the Evolve Project as he highlights this year’s most significant technology achievements and 20 new pieces of tech to look out for 2020. In this thought provoking webinar; discuss trends and plan for an exciting 2020! Slides Original...
Assessing Your Library’s Makerspace
What metrics can libraries use to assess their makerspaces? Join Nick Tanzi for an exploration of the questions we should seek to answer, the data we can collect, and ways to use this information when engaging with stakeholders. Slides Original broadcast...
