OnDemand Learning
Bring on the Carnival Fun: Creating Large-Scale Community Programming
Libraries are increasingly becoming hubs for community play and engagement. But, do we really have what it takes to create a large scale community program that is both free to the public and a celebration of our library users? In this interactive and...
A Dungeon Master in the Library: Women, Libraries, and Role-playing Games
Do you have Dungeons & Dragons (D&D) books in your stacks? The popularity of a fantasy game from the 70’s might not be on your radar, but it definitely should be and I’m here to tell you why. Live-streaming shows with millions of viewers like Critical...
The Human Side of 3D Printing: From Policy to Patron Interaction
The maker revolution has come to libraries. But how do you manage it all? This program will cover managing the space from first interaction to patron buy in, managing 3D designs, print jobs and waiting cues, to completion, failures and the policies and forms needed...
The Ultimate Guide to Instagram Success: Powerful Tips To Make the Platform Work for Your Library
Instagram has one billion active users, likely including thousands of your cardholders. 71 percent of those users are under the age of 35, the demographic most libraries are desperately trying to reach. So if your library is not on Instagram, it should be. And...
How to Coordinate Popular Author Events at Your Library
Want to learn how to coordinate popular author event by creating a memorable experience for your author and attendees? This webinar is for you! This program will give you tools including Mj’s Author VIP Form to gather unique details about the author before his...
Personnel Skills for Library Managers and Supervisors
This webinar covers these six critical skills every library leader needs to have. Dr. Steve Albrecht will discuss the value of each, using practical definitions, examples, and ways to apply them for library staff members. 1. Safe and Legal Hiring Practices:...
Best of Children’s Books 2019 ~ (2 Hour Special)
With over 30,000 titles published for children in 2018, it can be challenging to see the forest through the trees. Identifying new titles for use in programs, displays, teacher collections, and class visits can be challenging and time consuming. In...
Best of CES 2020: Emerging Technology for Libraries
New technologies are often revealed at the annual CES (Consumer Electronic Show) Conference. Diana Silveira will review the newest trends, devices and innovations with a focus on which technologies can benefit libraries today and tomorrow, and what will our...
Revitalize Your Friends of the Library by Understanding Today’s Volunteers
Handout Handout Handout Handout Handout Handout Volunteer service is a valuable strategy for community engagement, but traditional volunteer programs in libraries of all sizes need to be redesigned to work with today’s volunteers – many of whom have limited...
Networking for Introverts and Others Who Find Networking Challenging
A strong “I” on the Myers-Briggs test, early in her career Lauren Hays did not think she would engage in networking or find it easy. However, after learning practical strategies that she has implemented she can remain comfortably an introvert and also expand her...
Maintaining the Accuracy of Your Library’s Digital Presence
We know from experience that when our users seek information about the library, a sizable percentage are doing so online. As search engines commonly return 3rd party sites with questionable accuracy, it is incumbent on libraries to take steps to improve the...
Customer Service AMA (Ask Me Anything)
Do you find interactions with customers to be one of the bigger challenges and delights of working in your library? Customer behaviors run the scale from pleasant to neutral to well, outrageously bad. And for the people working in customer service and those...
How to Crush Your Nonprofit Marketing Goals in 2020 With A Plan and Calendar
Did you begin the year with lofty marketing goals for your nonprofit? Are you on track to achieve those goals? Do you need help mapping out a nonprofit marketing calendar that will get results in 2020? In this comprehensive webinar for nonprofits and...
Project Management
Start the new decade off, with help creating a toolbox of skills and resources to help you organize and bring projects to life. Whenever you are putting a project together, it is essential to keep timelines in check, follow up, and watch out for scope creep. In...
Putting the “Relationship” in Media Relations
. Libraries rely on earned media coverage as a way to get the word out about their services and programs. However, as the media landscape shifts and shrinks, we can no longer rely on traditional tactics like press releases to garner media coverage. Using case studies,...
The New Basics of Professional Customer Service
The landscape of what customers expect in professional customer service from organizations continues to change at a frantic pace. What was “good enough” yesterday, likely is “bad enough” to lose a customer today. While we can’t ignore the impact and...
Intermediate Genealogy: Census Records
Handout Handout Handout Handout Handout Handout Handout Every beginning genealogist knows that Federal Census records are a great place to start searching for our ancestors. However, we can learn more from them than just the places, dates, and names...
Persuasive Writing
Masterful communicators craft their documents mindful of the tenuous territory they have entered when presuming to have the power of persuasion. How do you recommend a course of action for their customers or managers without appearing too aggressive? This...
How to Use Instagram to Drive Donations and Raise Awareness
Instagram has reached 1 billion users, with over 500 million people using their new feature, Instagram Stories, each day. Whether your nonprofit is large or small, we will show you how to create your nonprofit Instagram strategy for maximum success and...
The Healing Library
This session will introduce participants to The Healing Library (THL) – lendable kits of healing for families who have experienced trauma. The free resources to create these kits include the following topics: The Death of a Loved One, The Death of a Pet, Separation...
