Get Prepared to Speak Impromptu
The workplace offers countless opportunities to share one’s thoughts on different topics, some of which require us to spend time in advance planning, preparing, and practicing presentations that incorporate PowerPoint slides and/or other visual aids. Most of them do...
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Management AMA (Ask Me Anything): Become a Better Manager
Managers have a challenging role in the modern library. Working with people – library customers, stakeholders, and staff – can be stressful. Take this hour to recharge and join our Management AMA. Ask Cari anything about what you might be dealing with, and learn from...
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Recognizing and Shaping your Informal Leaders
Informal leaders are perceived by others as showing higher levels of leading than formal leaders overall. They crave influence, not responsibility. This program dives into the what’s, whys and how’s of working with, communicating with and assigning work clearly to...
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Becoming a Better Listener at Work
Communication is more important than ever in our super-speed, high-tech world, yet we seem to devote less and less time to genuinely listening to one another.True listening is often overlooked, even though it is proven to solve problems, resolve conflicts, and...
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How to Use Live Streaming Social Video to Raise More Money During Fundraising Campaigns
A recent social media marketing study found that 82% of viewers prefer live video to social media posts, and 80% prefer live video to reading a blog. If you want to get your audience’s attention online, live streaming social video is a great way to stay ahead of the...
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How to Build a Value Based Workplace Culture
In a 2016 global survey of CEO’s and executive team members conducted by Deloitte, “87 per cent of respondents thought culture was important, while only 19 per cent believe they have the right culture.”So, what is the right culture for your organization or team – yes...
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Planning and Implementing a Fine-Free Policy
Libraries are ready for a change! Our academic library went fine free in 2016, and we’re not alone. In this informative and interactive program, we will share why and how we managed to eliminate most overdue fines, aligning our circulation policies with the needs of...
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Assessment and Evaluation in Academic Libraries
Assessment and evaluation are important, and necessary, for academic libraries. Through assessment, librarians can learn what works, what does not work, what can be improved, how something can be improved, and why things are occurring. However, the practice of...
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A Roadmap for Managing Conversations in Multiple Formats
The phone on your desk is ringing—as is your cellphone—and your tablet is producing alerts requiring your attention. You have several people patiently—or impatiently—waiting for face-to-face assistance. Text and email messages are piling up. And now you’re receiving...
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The Give and Take of Criticism
Giving and receiving criticism are two sides of the same coin: Improve workplace productivity and build healthy workplace relationships by means of precise communication during civil conversations. Sometimes, by necessity, the message is not positive, but it can be...
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The 5 Lies Managers Tell Themselves About Their Employees
Managing others is one of the hardest and sometimes one of the most rewarding responsibilities that you will have in your career. It affords us many opportunities to make mistakes and poor decisions and (hopefully) learn how to do better the next time.In the midst of...
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How to Create a Future-Proof Nonprofit Communications Strategy
The human brain is inundated with the equivalent amount of 34 gigabytes of information daily - enough to overload a laptop within just a few days. Blogger Mark Schaefer coined the term “content shock” to describe the inevitable reality in our noisy, cluttered...
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Take Your People Management Skills to the Next Level
Are your inboxes overflowing? Does work spill out onto every available surface? Do you want complete more in less time while making it look effortless? In this webinar, you will learn the best practices for workflow management inspired by internationally recognized...
read more Leadership is a Verb, Not a Noun
We know there are many types of leadership styles, but leadership as a verb? It is when you consider leadership as the social process shared by all members of your organization. In this interactive and informative webinar, you will be challenged to think a...
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How to Write Effective Survey Questions to Get Useful Data
Is your library planning for upcoming services, programs, or events? They'll be more successful if you know what sorts of things the people in your service area truly want and need. Great marketers and planners don’t guess what people want, and they don’t presume to...
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I Spy: Intellectual Freedom Issues at Your Library
Libraries have embraced technologies such as ILS, security cameras and social media, along with patron conveniences such as self-check out, open hold shelves, and Internet computers. But do these conveniences jeopardize our core value of patron privacy--the right to...
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Managing the Media When a Crisis Strikes Your Library
Mainstream media and social media platforms have changed dramatically in the last decade. Libraries who don’t understand the motives, cycles, deadlines, and methods of today’s “Multi-Media Journalists” (MMJs) run the risk of being portrayed badly in the Court of...
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Highly Effective Community Partnerships
How can you take your community partnerships from "good" to "amazing"? We are all looking for ways to deepen our community engagement with partners who share our goals. But it can be tough to know how to pick the right partners, develop the right initiatives, or move...
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The 7 Ways Leaders Fail
Research of the failure and success of leaders in organizations reveals a high percentage of leaders do not meet the leadership expectations of their staff. The research also identifies the gaps between staff expectations and what the leaders are actually doing.This...
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Getting Comfortable with Saying “No” at Work
Most of us are comfortable saying “yes” to a request from a boss, co- worker or customer. “Yes” when asked to take on a new project or task, more responsibility and even a promotion opportunity.And many of us say “yes”, when we should say “no”. No, you’re too busy,...
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