Planning and Implementing a Fine-Free Policy
Libraries are ready for a change! Our academic library went fine free in 2016, and we’re not alone. In this informative and interactive program, we will share why and how we managed to eliminate most overdue fines, aligning our circulation policies with the needs of...
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Assessment and Evaluation in Academic Libraries
Assessment and evaluation are important, and necessary, for academic libraries. Through assessment, librarians can learn what works, what does not work, what can be improved, how something can be improved, and why things are occurring. However, the practice of...
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A Roadmap for Managing Conversations in Multiple Formats
The phone on your desk is ringing—as is your cellphone—and your tablet is producing alerts requiring your attention. You have several people patiently—or impatiently—waiting for face-to-face assistance. Text and email messages are piling up. And now you’re receiving...
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The Give and Take of Criticism
Giving and receiving criticism are two sides of the same coin: Improve workplace productivity and build healthy workplace relationships by means of precise communication during civil conversations. Sometimes, by necessity, the message is not positive, but it can be...
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The 5 Lies Managers Tell Themselves About Their Employees
Managing others is one of the hardest and sometimes one of the most rewarding responsibilities that you will have in your career. It affords us many opportunities to make mistakes and poor decisions and (hopefully) learn how to do better the next time.In the midst of...
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How to Create a Future-Proof Nonprofit Communications Strategy
The human brain is inundated with the equivalent amount of 34 gigabytes of information daily - enough to overload a laptop within just a few days. Blogger Mark Schaefer coined the term “content shock” to describe the inevitable reality in our noisy, cluttered...
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Take Your People Management Skills to the Next Level
Are your inboxes overflowing? Does work spill out onto every available surface? Do you want complete more in less time while making it look effortless? In this webinar, you will learn the best practices for workflow management inspired by internationally recognized...
read more Leadership is a Verb, Not a Noun
We know there are many types of leadership styles, but leadership as a verb? It is when you consider leadership as the social process shared by all members of your organization. In this interactive and informative webinar, you will be challenged to think a...
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How to Write Effective Survey Questions to Get Useful Data
Is your library planning for upcoming services, programs, or events? They'll be more successful if you know what sorts of things the people in your service area truly want and need. Great marketers and planners don’t guess what people want, and they don’t presume to...
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I Spy: Intellectual Freedom Issues at Your Library
Libraries have embraced technologies such as ILS, security cameras and social media, along with patron conveniences such as self-check out, open hold shelves, and Internet computers. But do these conveniences jeopardize our core value of patron privacy--the right to...
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Managing the Media When a Crisis Strikes Your Library
Mainstream media and social media platforms have changed dramatically in the last decade. Libraries who don’t understand the motives, cycles, deadlines, and methods of today’s “Multi-Media Journalists” (MMJs) run the risk of being portrayed badly in the Court of...
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Highly Effective Community Partnerships
How can you take your community partnerships from "good" to "amazing"? We are all looking for ways to deepen our community engagement with partners who share our goals. But it can be tough to know how to pick the right partners, develop the right initiatives, or move...
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The 7 Ways Leaders Fail
Research of the failure and success of leaders in organizations reveals a high percentage of leaders do not meet the leadership expectations of their staff. The research also identifies the gaps between staff expectations and what the leaders are actually doing.This...
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Getting Comfortable with Saying “No” at Work
Most of us are comfortable saying “yes” to a request from a boss, co- worker or customer. “Yes” when asked to take on a new project or task, more responsibility and even a promotion opportunity.And many of us say “yes”, when we should say “no”. No, you’re too busy,...
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How to Run an Ethics Audit of Your Library Organization
Library ethics include issues of privacy, transparency, fairness, and access to information. These lofty issues translate into policies and procedures that need to be taken seriously. Examples: Not speaking about customer borrowing habits, not exempting...
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PCI Q & A Program with Captain H.A. Harry Katt (Ret.) – Ask the Expert About Library Safety and Security
Most crime prevention experts will attest that there is no “silver bullet” that can guarantee a safe working environment. Because we live and work in very dynamic environments facing unpredictable challenges, factors and behaviors, we must be ever cognizant of our...
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Fostering Intergenerational Programs at the Library
Libraries are multi-generational spaces, welcoming patrons from a variety of generations on a daily basis. This webinar will discuss why intergenerational relationships are important, explore ways your library can help strengthen intergenerational connections through...
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Surviving an Emotionally Toxic Workplace
Are you feeling Frustrated? Exhausted? – trying to deal with all the emotions that swirl around in your workplace. Feeling like you just don’t know what to do?Sometimes it’s the same person you have to deal with day in and day out – you feel overwhelmed and just want...
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20 Stress Management Tools for the Holidays in 60 Minutes
We all know that the holiday season can be busy, stressful and overwhelming. While you can’t make that stress completely disappear like Black Friday deals, you can learn how to manage it and keep your calm in the middle of the holiday chaos. In this session, you will...
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Moving Your Services into Your Community
We’ve heard the refrains of eliminating the reference desk, embedded librarians, and the like. We also hear of the need to get out into our communities. Yet meeting our community members where they are – not where we are – is still a challenge. If we are free...
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