Key Principles to Achieve Self Leadership
What passes for leadership guidance is often little more than lists of what we should and shouldn’t do, with a sprinkling of desirable skills, attitudes and aptitudes mixed in. And then, we’re told, if we relentlessly strive to be “authentic” and “empathetic,”...
Coaching Conversations for Better Results
By developing a coaching approach to conversations in the workplace, you can achieve greater results and contribute to the growth of the individuals and teams with whom you work. Posing questions in team conversations supports a collaborative approach to problem...
We Survived: Boosting Staff and Community Morale and Wellness During Crisis
Whether it’s a natural disaster or a pandemic, your library’s decisions and actions during a crisis matter. They will not only have a profound impact on your employees’ morale, but will affect your community for years to come. Learn how Springville Library managed...
How to Work with a Boss You Don’t Like
We all want to feel supported, trusted and understood by our bosses. But, in the course of our careers it does not always work out that way. In this one-hour interactive webinar you will learn practical steps to improving your most difficult boss relationships....
Diffuse the Situation: Using Conversation to Build Empathy and Trust With the Public
Empathy is generally defined as “the ability to sense other people’s emotions, coupled with the ability to imagine what someone else might be thinking or feeling.” As libraries continue to evolve to meet the needs of their users and communities, a barrier to...
Embrace the Change Not the Conflict: Difficult Conversations in the Workplace
Difficult conversations are needed in the workplace. Ignoring issues and problems won’t make them go away and only increases the pain that they cause. In this informative session, you will learn:• how to identify the various types of managerial and peer-to-peer...
Level Up: Increased Community Engagement Through Moves Management
Handout Are you ready for new strategies to reach underserved communities? Do you want to convert non-users into your biggest fans? Come learn how to move people up the engagement ladder by using innovative tactics borrowed from philanthropy, political...
Tools for Tense Situations: Reducing Conflicts With Patrons As Libraries Return to the New Normal
Steve is a leading national expert on library service, safety, and security. He has written 24 books on business, HR, leadership, security, and criminal justice topics. Steve has taught library training programs, both live and online, since 2000. As libraries...
Leading During a Crisis ~ How to Be Proactive During a Crisis – Part 3
Building upon knowledge of crisis communication, effective leadership, and different crisis planning strategies, this presentation explores how to use this knowledge in a proactive manner. Participants will learn how to identify opportunities, navigate...
Personal Leadership Skills: Everyday, All the Time
Leadership itself tries too hard. But leadership really starts on a personal level. Talking about leadership and development isn’t just for administrators and people in formal leadership positions, it should be accessible to staff in all levels of an...
The Anti-Procrastinator’s Guide to Time Management
What do we call a person that is the total opposite of a procrastinator? Someone who does everything in his/her life right away, way before it needs to be done? Maybe you are one of us...we’re the anti-procrastinator’s.Carrie Rogers-Whitehead, former librarian...
Successfully Managing People Series
Successfully Managing People Webinar Series Leading others through the process of achieving organizational objectives is a challenging yet rewarding assignment that requires excellent administrative, interpersonal, and communication skills. In today’s professional...
Leading During a Crisis ~ How to Develop a Crisis Strategy – Part 2
Knowing how to communicate is the first step toward addressing a crisis situation. Developing a plan is the next step. How does one plan for a pandemic? (I don’t remember the pandemic chapter in library school!) Numerous strategies already exist. This...
Effective Workplace Communication Skills for New(er) Supervisors
Experts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal or in writing. Communicating effectively is a learned skill that requires practice, patience...
Learning on the Fly: Responding to the Need for Remote Training, Remotely
During the summer and fall of 2020, parents and caregivers struggled to support students learning remotely. With schooling models changing constantly and caregivers confronted with new technology, Twinsburg Public Library was in a unique position to provide...
Leading During a Crisis ~ What is Crisis Communication and Crisis Leadership? – Part 1
Communication is of the utmost importance during times of crisis. How do we effectively communicate? What information needs to be shared? How and who shares this information? This presentation provides the necessary foundational understanding of crisis...
Library Technology Planning for Today and Tomorrow (5 of 5)
The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library and today in a post-COVID-19 world. You may be thinking: We haven’t had a technology plan up to now, and things seem fine....
Social Media Content Trends for 2021 and Beyond
Social media has always had trends, and this year is no exception. Find out what professional marketers are focusing on now and in the near future, and how some of these trends might work for your own library. Stay on top of what’s working and what’s not! Laura...
Making a Collection Count
Make your collection count! This program talks about the overall quality of a library collection. We will deep dive into collection philosophies, objectives, benchmarks, and all sorts of metrics to keep library collections in tip-top shape. Our holistic approach to...
Learning to Love and Leverage a Remote Workplace
The current pandemic has forced many workplaces to operate remotely. How do you conduct productive meetings, manage staff, and move projects forward in this environment? What tools can help foster engagement and collaboration? Our speakers will examine best practices...