Rebuilding Our Why – for Managers
There was a day in the not-so-distant past when folks who needed access to reading materials, computer information, and other life pursuits, naturally sought out their local library. In today’s world, though, our patrons have options – those options are also known as...
The Power of Words
Want to have more engaging conversations with your peers and patrons? Want to learn the words to avoid because they initiate resistance? This webinar is for you! Words weld extreme power. More so when non-verbal actions can’t offset a miscommunicated vocabulary...
Once Upon a Training: Using Stories to Increase Learning and Engagement In Staff Training
Once upon a time in land near a salty sea, Patrick Hoecherl, a coordinator of staff development sat in his glass tower at the Salt Lake City Public Library. A dark presence, tedium, had permeated the training landscape. Was there a hero who could be called upon to...
Responding to Uncomfortable Situations in the Library Setting
Often, we are caught off guard by inappropriate comments made by patrons or colleagues and we aren’t prepared to respond appropriately. In this interactive and important program, the presenters will go over several scenarios where someone behaves in a manner...
Making Your Images Ready For The Web
Are you responsible for creating and/or posting graphics or photos online? Are your photosstretched or pixelated? Are graphics optimized specifically for specific social media channels? Are website images inadvertently sucking up your patron’s (expensive) mobile...
Patron Bashing in Public Libraries: Its Effect on the Professional and the Profession
We have all been known to tell stories about our experiences working in the public library. Many of those include stories about patrons, sometimes positive ones, but far too often it’s the negative ones that get us the attention we are looking for when telling a...
Reducing Anxiety Through Meditation
Life in today’s world is stressful. People are anxious about their health, their finances, their relationships, their safety and their work. Doctors and medical practitioners are promoting the benefits of meditation to relieve stress and anxiety. By sitting in...
First Impressions Matter: How to Win Friends in Admissions and Influence Prospective Students
When students first “meet” your library, their impression is likely formed during an Admissions-led tour of campus. Have you ever been surprised or dismayed by something a tour guide said? Have you wanted to revise their script? This lively webinar will highlight...
Personal Knowledge Management: Strategies and Tools
How do you stay on top of the deluge of information related to your job and professional development? And how do you make sense of this information, apply it to achieve your goals, and share it with others? Personal knowledge management (PKM) offers a...
FHSLA/TBLC ~ Neonatal Intensive Care: The NICU Experience
Expecting and welcoming a new life into the world is an exciting time. Planning for and celebrating this new baby, or babies, should be the focus of all parents-to-be. But for parents and families that learn their newborn(s) need intensive care, starting life in a...
Media Literacy in Libraries
Libraries are at the center of information literacy. Though frequently used interchangeably, there is a distinct difference between media literacy and information literacy. Media literacy focuses on analyzing media content and the effect of media on society, while...
How to Hire Better Bosses! How to Strengthen Your Management Recruitment Strategies
A Gallup poll finds that organizations fail to choose the right candidate for leadership positions over 82% of the time. In terms of employee morale, exit interviews and workplace culture surveys show that toxic bosses are the number one reason employees leave or...
Project Management Tools and Techniques for Libraries
The tools and techniques of Project Management are useful in all aspects of professional and personal life. This webinar introduces essential concepts and strategies for Project Management specifically aimed at their use in libraries. Topics covered include...
Actively Anti-Racist Library Service to Leisure Readers: Foundations
Rank and file workers are the heartbeat of our Public Libraries. They are the ones serving the patrons, processing items, shelving the books, and answering all of the questions, from directional to those that can best be described as “unique.” They hold the day-to-day...
How Do We S.E.R.V.E. Our Customers?
There are thousands, maybe hundreds of thousands (!) of books, articles, workshops, and TED talks on serving customers. Technology is touted as the “be all and end all” of customer service – and it’s certainly important in today’s library world.And yet…there are some...
Bouncing Back: Developing Resilience Amid Challenges and Change
Challenges – check. Change – check and double check. Bouncing back? Maybe??? The real answer to that question is a resounding YES! Bouncing back sounds difficult, doesn’t it? So much comes at us these days in the realm of challenges and change. But let’s think about a...
Essential Morning Practices for Self-Care
Many people benefit by spending dedicated time each morning to look inward before they launch into the day’s activities. Such “morning practices” vary in length, focus, and the types of activity, but all provide nourishment and inspiration. This interactive and...
Volunteers in the Library: Coordinating Their Success
Volunteering can certainly be an experience. Making a volunteer experience truly rewarding takes coordination and care. Learn about the best practices for recruiting, training and supervising volunteers in the library. Get tips and strategies for making the volunteer...
Social Media Content Trends
Social media has always had trends, and this year is no exception. Find out what professional marketers are focusing on now and in the near future, and how some of these trends might work for your own library. Stay on top of what’s working and what’s not! Presenter:...
Why DEI Training is Not Working
According to a McKinsey Report, organizations large and small spend an average of $8 billion dollars a year on diversity training. Nearly two-thirds of colleges and universities offer diversity trainings for faculty, staff, and students each year for an annual...