This program with give participants approaches on preventing conflict and creating empathy driven problem solving solutions to patrons experiencing homelessness. The participants will also learn applicable concepts to help implement unconventional, equitable, diverse and inclusive library programs outside of the traditional scope of public libraries.

Learning Objectives:
•Understand how to introduce and implement library services and programs to non-traditional library users
•Participants will acquire the necessary skills to recognize community partners who serve as an integral part in meeting
the needs of a specific community.
•Learn how to build a continuum of regular, sustainable, and quality library services for patrons facing homelessness and
their families
•Provide staff with tools to create problem solving techniques to resolve conflict.


Original broadcast January 28, 2021 

Presenter ~ Nicole Bryan

Nicole Bryan is a Library Information Supervisor at Brooklyn Public Library, the fifth largest library system in the United States. She has spent her career within the social services arena, developing programs and meeting constituents’ needs.

Currently, Nicole assesses the delivery of library services, employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, New York. She received her MLS degree from Long Island University.