The workforce is a melting pot of different backgrounds and communication styles, and it can be hard to ensure you are using the most accurate and tactful language possible with everyone. If you have limited experience with communicating professionally, or are looking for new ways to help your message be heard, this is the webinar for you!

In this one-hour interactive webinar, Jennifer Parsick, a 4-year manager with the Osceola Library System, will guide you through various scenarios and how to communicate with various parties and management levels. Topics we’ll discuss include:

  • The types of conversations you’re most likely to have in the workplace and how to have them
  • How to communicate what you want/need in a respectful way so the message is heard
  • Having difficult conversations with staff
  • Key words and phrases to use in stressful situations

Join Jennifer for this practical and interactive webinar and let your programming skills flourish.


Original broadcast November 10, 2016

Jennifer Parsick ~ Biography
Jennifer has been a manager with the Osceola Library System for four years. She has taught all levels of patrons, from retired senior citizens through Stetson University’s Lifelong Learning Program, to a masters’ track library science class at Florida State University. She has been published in the CSLP Summer Reading manual two years in a row, presented at the 2014 Florida Library Association Annual Conference, and just completed the Sunshine State Library Leadership Institute in 2016.