Your webinar will be held on October 24, 2017, 10:30 am – 11:30 am ET.

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After the webinar, please complete our Training Survey and provide your feedback on the session. Within 7 days, the recording of this session will be available in our On-Demand section.



Psychological First Aid is defined by John Hopkins University as, “the provision of basic psychological care in the short-term aftermath of a traumatic incident.” These incidents can be severe weather or fires, violent events, or any other crisis that affects the community.
As librarians, we often encounter members of our communities directly after an event or in some cases during one. As we are not medical professionals, this webinar is adapted to help guide librarians with appropriate conversations and resources.

In this webinar, we will:
Learn what Psychological First Aid is and why it matters,
Basic and advanced reactions the population may have to a crisis,
Develop appropriate vocabulary and communication skills for aftermath of a crisis,
Identify when someone needs help that you are unable to provide and how to follow up,
Understand the importance of self-care.
This webinar is recommended for librarians or managers who develop emergency response or preparedness procedures.

Crystal Feyerchak – Biography
Crystal is the Special Projects Librarian at the Twinsburg Public Library. She develops large scale programs, including job fairs and year-long learning events. She also helps to identify training needs of both patrons and staff. Think of her as the “kitchen sink” librarian.