Exit-interview research shows the No. 1 reason people leave their jobs is their managers. In fact, the only relationship that may be more important to an organization than the customer relationship is the manager to employee relationship.

Managing others is difficult, sometimes very unrewarding and exhausting. Yet one of the keys to being a successful manager is treating people with respect and as a human…not just a “person who works here”.

This interactive and informative webinar with Andrew Sanderbeck focuses on managers treating employees they way the want to be treated in their communication with them and seven other areas of “re-humanizing” our workplace relationships.


Original broadcast February 23, 2016

Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.