Preparing for the Next Wave of Pandemic Weary Customers

Preparing for the Next Wave of Pandemic Weary Customers


Library employees are dealing with a variety of unwanted and ever-changing behaviors as the pandemic continues and misinformation, fear and negativity about the future continues to put customers and communities on the edge of unrest.

Is your organization ready and are your employees prepared to safely handle the next wave of difficult and potentially volatile customer behaviors?

This interactive and informative program will help organizations and their employees create and maintain safe workplace practices, and prepare them to better handle customer conflicts including people who are non-compliant with your rules and policies.

As a result of this program attendees will learn:
• Their role in customer conflicts: Are their actions and decisions making things better or worse?
• How to be more environmentally aware of customer situations before they turn difficult or potentially dangerous
• Specific phrases to use with customers to set expectations and boundaries with them and to guide their behaviors
• De-escalation techniques to use to reduce the agitation of the customer and to help resolve emotionally charged situations

Original broadcast May 6, 2021 

Presenter: Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.  He is a board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

Classic Picture Books are Boring and What You Should Read in Storytime Instead

Classic Picture Books are Boring and What You Should Read in Storytime Instead

Many books considered classics are difficult to integrate as part of an engaging storytime. In this interactive and informative program, we will examine the numerous reasons why many classic picture books should no longer be a librarian’s first choice of material and what elements we look for in a book while planning storytime.
You’ll also learn what new books are engaging the current generation of storytime audiences and when those old classics might still be a good option.

As a result of this webinar, attendees will learn:
● Why older picture books can fall flat in storytime and in what situations do we use them
● 4 specific traits to look for in a picture book that can make them engaging for storytime
● Examples of picture books that embody these traits
● How we convince caregivers to explore new books and enhance reading at home


Original broadcast May 4, 2021 
Presenter ~ Kelsey Pope
Kelsey is a Texas girl that has worked at the American Fork Library for the last two years. She is an Adult Services librarian who handles most of the programs for adults. Kelsey’s favorite part of her job is helping patrons expand their knowledge by learning and experiencing new things. Someday she hopes to open a combination sandwich shop and bookstore.
Presenter ~ Erin Warnick
Erin has been the Children’s Librarian at the American Fork Library for 8 years. One of Erin’s favorite things about her job is getting to know the families that visit the library and planning events for the community. She loves to travel and hopes to one day visit all the National Parks in the United States.
Technology Ownership: Examining the Total Cost

Technology Ownership: Examining the Total Cost

The cost of technology extends beyond the initial outlay of funds to purchase the tool. Library leaders need to consider the total cost of technology ownership when deciding where to allocate resources.

In this webinar, the presenter will share a total cost of ownership model and provide helpful tips for how librarians can decide what technology is worth the cost.

Learning outcomes:
Attendees will be able to consider all cost factors in technology ownership.
Attendees will be able to make better informed decisions about how to spend funds on technology.


Original broadcast May 5, 2021 

Presenter: Lauren Hays, PhD
Lauren Hays, PhD, is an Assistant Professor of Instructional Technology at the University of Central Missouri. Previously, she was the Instructional and Research Librarian at MidAmerica Nazarene University in Olathe, KS where she enjoyed teaching and being a member of her institution’s Faculty Development Committee. Her professional interests include the Scholarship of Teaching and Learning, information literacy, digital literacy, educational technology, and academic development. On a personal note, she loves dogs, traveling, and home.

Love for All: Current Trends in Romance

Love for All: Current Trends in Romance


Romance readers are voracious and as librarians, we need to keep up with their appetites. Trends in romance shift and change, and if you’re not an avid reader of the genre you may not be up to date on what books are hot.

Public librarian and romance devotee Amy Dittmeier will explore current trends and authors that all romance readers can enjoy and will discuss the slow work publishers are doing to make the genre more diverse.

In this steamy and informative program, attendees will:

• Learn what makes a romance novel and how the modern romance novel has evolved into what it is today
• Identify titles to diversify your library’s romance collection
• Examine the romance industry and romance reader habits in order to better serve your population


Original broadcast April 29, 2021 

Presenter ~ Amy Dittmeier
Amy Dittmeier is a public librarian living and working in the Chicagoland area. They became a romance fan during their MLIS program and haven’t looked back since. Amy graduated from the University of Wisconsin-Milwaukee with their MLIS in 2016 and has been in public libraries ever since. In their spare time Amy writes book reviews for Love in Panels and Booklist, and is constantly working on their TBR pile.

Memorial Records: Researching Cemeteries for Genealogy

Memorial Records: Researching Cemeteries for Genealogy


Did you know that you can learn quite a bit about your ancestors from a visit to their memorial? Cemeteries and the records associated with the death and burial of the deceased are full of information that will help you on your genealogical journey.
In this informative program you will learn how to get the most out of your trip to the cemetery by learning about the types of records available to you, the types of memorials, and types of cemeteries common in the United States. There is no better way to honor our ancestors than by remembering and preserving their life through our research.

As a result of this program, attendees will learn:
● Types of death, funeral, and cemetery records and how to find them
● How to use cemetery records to record facts about ancestors
● The types of American cemeteries, monuments and records that you will encounter
● How to plan a cemetery visit and what to do during the visit
● Resources for monument symbols


Original broadcast April 27, 2021

Presenter ~ Maggie Rose
Maggie Rose is a librarian at the Twinsburg Public Library in Ohio. She coordinates the library book displays and is responsible for the audio book and board games collections. Maggie also teaches computer classes and is the Coordinator of the Adult Services Division Action Council for the Ohio Library Council.
Maggie started library work in 5th grade as a shelver and volunteer in her school library. As a teen, she started shelving in her local public library and has held many library positions since. Maggie graduated summa cum laude from the University of Akron with a BA in English and minor in classical studies. She received her MLIS from Kent State and has been working as a librarian for six years.
Maggie loves gardening, camping and her boisterous family, which consists of a spouse, a boy, a girl, a dog, 7 cats, and 8 chickens.