Difficult people…does it sometimes seem they’re everywhere you turn? Co-workers, customers, managers…any of them can be challenging at times. Most of us are pretty quick to decide someone else is difficult – and may register surprise when anyone suggests that we are being difficult.
Fact is, many times the problem isn’t so much that another person is “difficult,” rather they just don’t see things the same way we do, or maybe they approach things differently. The result is that we experience difficult interactions with them.
What if we could slow down our reactions to a person perceived as difficult, and take time to think about what’s really going on, then choose our response so we can bring about a desired outcome?
At the conclusion of this webinar, participants will be able to:
Identify whether someone is “difficult,” or just seeing things differently

Better understand what’s going on when others seem “difficult”

Recognize their own contribution to difficult interactions

Slow down emotional reactions which set off difficult interactions
Maintain control of an interaction by managing their own behavior.



Original broadcasFebruary 21, 2017

Beth Weisberg ~ Biography
Beth Weisberg is founder of Workplace Essentials, a consulting firm which for nearly 20 years has been dedicated to the premise that managers and teams in workplaces of all types and sizes can boost their effectiveness all around if they seek to really understand what drives the different people they work with, and adjust the way they interact accordingly.
Beth has helped teams, managers, and individual contributors in organizations of all types and sizes – among them city and university libraries, providing high-impact workshops, team facilitation, and individual coaching. Prior to starting her firm, she was a director in a boutique San Francisco Bay Area human resources outsourcing firm for many years, delivering a full range of human resources services for dozens of small-business clients.
She also holds a Master’s Degree from the University of Illinois in Teaching English as a Second Language and has taught university students in Thailand, as well as students coming to the U.S. from all around the world.
Beth’s passion for travel has taken her to many parts of the world, including several years living in Thailand. She now lives on the coast just south of San Francisco, reveling in the backdrop of ocean and coastal mountains.