An underperforming employee affects everyone in the organization including their co-workers and their customers. For the supervisor or manager, this can mean working with the employees to establish better performance standards.

But where do you begin? And how do you know if you are correcting the real performance problem(s) or just trying to correct the symptoms?

Remember: In managing others, just like in practicing medicine, prescribing a cure before a diagnosis is malpractice.

This interactive and informative program will give you the six questions to ask yourself to help you to work together with your employee to diagnose their performance problem(s) and to create a plan of action moving forward.

As a result of this program:
• Participants will be prepared for the sometimes, uncomfortable employee performance conversations
• Participants will ask the necessary questions to be able to collaboratively diagnose the cause(s) of the employee’s below standard performance
• Participants will be able to create a plan of action to help the employee in determining the next steps in the performance improvement process

Original broadcast July 27, 2021 

Presenter: Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.  He is a past board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.