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Do you want feedback from your patrons? From surveys and focus groups to journey mapping and usability testing, our users can tell us a lot about what’s working well and how we can improve. In this presentation, learn a variety of methods and how they can be conducted safely at a distance, and what we can learn from feedback from users during the pandemic to help us in the years to come.

Slides

Original broadcast September 8, 2021 

Presenter; Rebecca Blakiston
Rebecca Blakiston is User Experience Strategist at the University of Arizona Libraries. She manages a small yet mighty team that empowers staff with the tools to make data-informed, empathy-driven decisions. Her team facilitates workshops, provides consultation, and partners with staff on projects of all types. In 2016, Rebecca was named a Library Journal Mover and Shaker. She wrote two practical guides for librarians: Usability Testing (2014) and Writing Effectively in Print and on the Web (2017). Since 2018, she’s been editor-in-chief of Weave: Journal of Library User Experience.