The phrase “What we’ve got here is failure to communicate” is a quote from the 1967 film Cool Hand Luke and it’s true as sometimes, despite everyone’s best efforts, communication breaks down. Whether it’s between customers and the organization or between managers and employees, those involved often wonder what went wrong.

Communication is about more than just words; it’s about making a connection between two people or entities with potentially very different ways of approaching the same task or conclusion. Analyzing some of the common reasons for communication failure can help individuals and organizations to avoid these connection pitfalls.

In this informative and interactive webinar program, Andrew will:

    • Examine some of the common communication failures people and organizations experience everyday
    • Explain how to avoid these failures in the future
    • Discuss how to recover from communication failures so that trust, connection and respect are maintained


Original broadcast June 16, 2015

Instructor Bio ~ Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.