Florida Library Webinars |

Florida Library Webinars is dedicated to bringing the most accurate, relevant and current training to staff working in Florida libraries. We believe that a well-trained library staff makes for an excellent library – providing excellent service to it’s community. FLW is a continuing education program offering weekly live webinars – you can see what’s upcoming here. Our live classes and recordings are for ALL staff working in Florida libraries. We offer introductory level training in technology, customer service and other soft skills and library skills. We have a curriculum of over 800 training sessions recorded from our live webinars. Search our On Demand section to find the right training for you.

Always Selling: Sales and Marketing Business Practices Everyone in the Library Can Use

In our libraries, all of us are salespeople every day. You sell the latest book, or programs that week and that month to the patrons. You tell them about our downloadables, reference help and much more. But have you ever attended a business sales or marketing class...

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Auditing Your Website for Accessibility Compliance and Understanding How ADA Applies

Did you receive a letter from FASD on ADA Accessibility and not sure where to start? This session will provide a firm starting place. Websites need to be accessible so that anyone can use them including users who use assistive technology and even common technologies...

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What’s New With 3D Design and Printing?

3D printing has been a focal point in library makerspaces for several years; however, it seems that interest in the technology has decelerated. The technology may have slowed down, but there is still a lot going on in this space, which can be overwhelming to keep...

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How To Keep Yourself and Your Library Safe From Ransomware, Hackers & Snoops

Getting started with the basics in security isn't all that hard or scary. Simple things like using good passwords, doing updates and upgrade, and following some other basic precautions go a long way to keeping your technology safe. Understanding the reasons behind...

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The Seven Roles We Play as Leaders of f Our Lives and Others: An Introduction to Energy Leadership

Leading others can sometimes be stressful, challenging and even chaotic. And it can be easy to allow a negative mindset to prevail in our careers and lives. When recognizing that our mindset, or our energy, directs our feelings and actions, it becomes clear that our...

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What’s My Style – What’s Your Style: The Keys to Improved

Everyone has a natural communication style ranging from quiet and evaluating to outspoken and carefree. Understanding your style and how to read others style will open up powerful communication opportunities improving relationships and team success. In this...

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Virtual Customer Service Strategies: Solving Problems Via E-mail, Instant Messaging, and Social Media

Your users expect they can pay bills, order products and services, earn discounts, and talk to an expert online. How can your library also anticipate difficulties, provide solutions, collect data about failures, and leave your users happy? What kind of planning,...

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Spanish Storytime: Where to Start & How to Do It (even if you barely speak Spanish!)

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Enhancing (and benefiting from) your libraries’ data in Google My Business

We all manage our websites, social media accounts, and other official online presences. But what about our presence inside Google search results' Knowledge Panel? It's not just SEO – Google's Business Profiles can drive a ton of traffic. In the last year, users...

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Everything You Need to Know About Musical Storytimes

Are you ready to step up your storytime game and increase your numbers at storytime? Do you have a passion for music, play an instrument (for better or worse) and sing in your storytime? Do you sing or hum songs all day long and drive your co-workers crazy by getting...

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