The Six Bad Habits of Online Learners and How to Address Them Successfully

Your webinar will be held on April 29, 2020,  12:00 pm – 1:00 pm  ET.

Login here: https://register.gotowebinar.com/register/3565055808367009806

Within 7 days, the recording of this session will be available in our On-Demand section.



An experienced classroom facilitator can see and hear, firsthand, how participants are behaving in a classroom. The student who shows contempt by bringing a romance novel to read. (Has happened to me!) The eager beaver working on an assignment for a different class. The tech addicts who are looking at their mobile devices every two minutes, even after you asked them to turn off their phones and pads. The extroverts who talks too much, dominating conversations and introverts who never say a word.

Online learning has its own set of challenges for both facilitators and learners. For newcomers on both sides of the virtual whiteboard, the lack of visual and verbal clues can be disconcerting. Even with a video interface, the student can feel disconnected from the facilitator and the rest of the class members, particularly if class interactions are asynchronous or if programming is recorded. And facilitators often are at a lost to know if participants are engaging or just going through the motions.

Topics include engaging with distance learners, why it is more time- intensive for facilitators, the importance of assignments, the curse of the non-supportive employer, helping students learn–not just whiz through the material with multiple clicks–and reaching out to the students who are silently struggling.

– Upgrade standards for facilitator and student participation.
– Be clear about class expectations and discard the “expediency/efficiency” mindset.
– Integrate short assignments into live classes, and push reading, writing, and research outside class time.
– Better communicate with employers and students about online class expectations.

Biography ~ Pat Wagner
Pat Wagner has been a trainer and consultant for libraries since 1978 using e-mail, platforms, and now social media to serve clients across the United States (and the solar system) who she has never met face-to-face.. She presents at state and national library conferences as well as working with libraries of all types from Alaska to Florida. She has been a frequent visitor to Florida libraries and was a facilitator for the Sunshine State Library Leadership Institute for several years. Pat focuses on skills needed to support better productivity and workplace relationships, from personnel issues to strategic planning. She is known for her practical and good-humored programs.

Challenge Accepted: Remain Connected to Co-workers and Users with Video, Virtual Meetings, and Live Streaming Applications

Your webinar will be held on April 15, 2020, 1:30 pm -2:00 pm  ET.

Login here: http://connectpro85922111.adobeconnect.com/rsqhylv3sd8r/

Within 7 days, the recording of this session will be available in our On-Demand section.



Over the years, video has become one of the most effective digital marketing strategies and has evolved into a preferred method of consuming information. In many cases, videos are helping learners better understand complex topics. Going further, people have used video services like Zoom, Skype, Teams, Hangouts, YouTube, Facebook Live, and others for many years to conduct virtual meetings and host live events. The COVID-19 pandemic forced libraries and other institutions to cancel or postpone meetings and events to help eliminate the spread of the virus. Thankfully, with robust communication and multimedia technologies widely available, people are able to continue to work through challenging times and to remain connected to their communities. Libraries can offer a variety of live programmings from how-tos to local experts to storytimes.

In this webinar:
• Discover what hardware and software is required to capture and produce video,
• Learn video editing basics to import, edit, add effects/sounds, and more to produce interesting
• Understand best practices for video production, virtual meetings, and live streaming, and
• Explore a variety of online video sharing sites to aid with distribution and visibility.


Biography ~ Chad Mairn 
Chad Mairn is an Information Services Librarian, Assistant Professor, and manages the Innovation Lab at St. Petersburg College. While an undergraduate studying Humanities at the University of South Florida (USF), Chad was awarded a Library of Congress Fellowship archiving Leonard Bernstein’s personal papers. During his Library and Information Science (LIS) graduate work, also at USF, Chad became a technology liaison between the Bill Gates Learning Foundation and Florida public libraries. In 2016, Chad received a League of Innovation Excellence Award in Teaching and Learning for Innovation in the Use of Technology.

Mental Health and Libraries

Mental Health and Libraries


Nearly one in five adults in the U.S. live with a mental illness in any given year, according to the National Institute of Mental Health. While libraries cherish our privilege to serve all, we often struggle in responding to our patrons experiencing mental health disorders. Learn to provide the best response to people having a mental health crisis, including advice on how to improve workplace policies and procedures from a librarian/certified Mental Health First Aid Instructor. This webinar will increase your knowledge of mental illness, equip you with techniques for effective communication and de-escalation, and provide concrete examples in developing or enhancing positive workplace policies and procedures surrounding mental health.




Original broadcast April 2, 2020


Biography ~ Taylor Atkinson
Taylor Atkinson is the Assistant Director of the Union County Carnegie Library in Union, South Carolina.

An Introduction to Universal Design for Learning

An Introduction to Universal Design for Learning


According to CAST, “Universal Design for Learning (UDL) is a framework to improve and optimize teaching and learning for all people based on scientific insights into how humans learn.” In this interactive and informative session, Lauren will introduce the attendees to the UDL framework and provide examples of how using the framework impacts learning.

Concrete ideas and strategies will be discussed for those that teach or train in Academic and Public libraries. Attendees will walk away with practical ideas for how to implement UDL in their own teaching.

As a result of this program, attendees will:

• Recognize the main components of Universal Design for Learning
• Consider ways to apply Universal Design for Learning in their own teaching
• Reflect on what they want to change to incorporate Universal Design for Learning


Original broadcast March 31, 2020

Biography ~ Lauren Hays
Lauren Hays, PhD, is the instructional and research librarian at MidAmerica Nazarene University in Olathe, KS where she enjoys teaching and being a member of her institution’s Faculty Development Committee. She has co-presented at the annual conference for the International Society for the Scholarship of Teaching and Learning and was the 2017 speaker on SoTL for the Association of College and Research Libraries’ Student Learning and Information Literacy Committee’s Midwinter Discussion. Her professional interests include SoTL, teaching, information literacy, educational technology, library and information science education, teacher identity, and academic development. On a personal note, she loves dogs, traveling, and home.

How to Write Blog Posts Your Patrons Will Actually Read

How to Write Blog Posts Your Patrons Will Actually Read


Does your library staff struggle to keep your blog up to date? Do you struggle to find weekly topics to write about? Do you sometimes feel like nobody (except you) is actually reading your library blog? You’re not alone! Blogs are a great way to advertise events, new services, and additions to your collection, but keeping it relevant, interesting, and updated can be a struggle. In this webinar, you’ll learn some techniques for creating an editorial calendar, finding consistent writers, and writing engaging content.


Original broadcast April 1, 2020 

Biography ~ Ginny Mies
Ginny Mies is a Librarian II at San Mateo County Libraries, where she oversees electronic resources and contributes to collection development and maintenance. Previously, she managed the Libraries program at TechSoup, a nonprofit that provides education and technology to nonprofits and public libraries. And before she fully immersed herself in the library world, she was a technology reporter for PCWorld magazine.

Overcoming the Challenges of Working at Home for the Employee and the Manager

Your webinar will be held on April 9, 2020,  2:00 pm – 3:00 pm  ET.

Login here: https://attendee.gotowebinar.com/register/7256008590760086798


Within 7 days, the recording of this session will be available in our On-Demand section.




Part 1: How to Stay Productive and Positive When Working Remotely
Suddenly, you’re thrown into a work-at-home situation with little preparation or possibly without any. Want to understand how to make working remotely easier, while staying productive? This webinar is for you! In part 1, Mj Callaway gives you strategies and tips to reset your routine, reconnect intentionally and resist the rescue. Working from home can work well for you with a plan, self-awareness, and a few fun ideas.
In this interactive and informative program, attendees will:
• Understand the three snafus that sabotage your productivity
• Get the five must-haves for a successful remote experience
• Incorporate ideas to make your workspace an energizing place to thrive

Part 2: Managing Your Employees from Afar – Overcoming the OBstacles
As the pandemic continues to dictate how business is done worldwide, organizations are looking to keep their employees healthy and their businesses running. In part 2, Andrew Sanderbeck will give you strategies and advice on the actions you need to take to help your staff members to be productive and engaged in their work.

In this interactive and informative program, attendees will:
• Learn the importance of making expectations clear and following-up
• Incorporate strategies and how-to’s for effectively communicating with staff
• Learn ways to help staff members with issues including distractions, isolation, lack of motivation and feelings of being disconnected


Biography ~ Mj Callaway
As a former corporate sales trainer and only award-winning woman sales executive to rank #1 nationally, Mj knows first-hand the disruptions professionals, managers, and executive teams handle daily. Yet, they still need to be positive and productive.
She blends her experiences together, sales, speaking and journalism, to create interactive and impactful workshops. With more than 2,000 articles published in consumer magazines, she’s interviewed hundreds of people from youth entrepreneurs to CEOs to non-profit founders to professional athletes. She has a unique ability to make others feel like they’re talking to a friend.
Mj has earned Professional Member designation from National Speakers Associations (NSA), and she’s the current Co-President of NSA Pittsburgh.

Biography ~ Andrew Sanderbeck
Andrew has been developing and conducting training programs for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is a board member of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.

Why and How to Promote Your Online Services During the Quarantine

Your webinar will be held on April 9, 2020,  10:30 am – 11:30 am  ET.

Login here: http://connectpro85922111.adobeconnect.com/rjbubhdjtfec/

Within 7 days, the recording of this session will be available in our On-Demand section.



We are certainly “”living in interesting times”” … and working in them too. Even if your building is closed, your library is still offering services—but are you telling people that?

While it’s tempting to look at these pandemic-related closures as much-needed downtime, librarians don’t have that luxury. People still need you. In fact, people who haven’t used libraries in years need your boredom-breaking services and your long-trusted guidance, too. So it’s vital to keep marketing your libraries now, for three reasons: 1) telling people what’s available online and how to get it; 2) being the trusted source of info that people expect; and 3) proving your value to retain funding after the crisis.

In this webinar, specially created to help your library be as useful as possible during the current Coronavirus pandemic, library marketing maven Kathy Dempsey will share her best advice on these topics:

Working at home (Dempsey has worked at home for 10 years)
Turning today’s chaos into a Crisis Communications Plan in the near future
Exactly what services and products to promote (some might surprise you)
How to get the word out, beyond your own social media followers
How to approach messaging in trying times
Why today’s promotion will help secure next year’s library funding
Why to scratch out mini marketing plans to make your work effective
Resources for self-care and for social sharing

In a time where everyone is inundated with information, the world still needs their librarians and librarians. The “”new normal”” will likely have super-tight budgets, so proving how essential you are during this crisis may well determine whether your organization survives the virus.


Biography ~ Kathy Dempsey
Kathy Dempsey wrote the popular how-to tome The Accidental Library Marketer and founded her own marketing consultancy, Libraries Are Essential. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to gain respect and funding. Kathy has been the Editor of Marketing Library Services newsletter for 25 years, and was formerly Editor-in-Chief of Computers in Libraries magazine. She also blogs at The ‘M’ Word. She’s a member of the New Jersey Library Association, and Founder of the Library Marketing and Communications Conference, which she chaired in 2015, 2016, and 2017. This writer, editor, and marketing maven has been giving presentations across the U.S. and Canada for 20+ years, always sprinkling them with humor to make marketing concepts more interesting and accessible. She continues to fight the stereotypes that librarians are boring and that “marketing” is a dirty word.

Self Care During a Crisis: Breathe, Think and Grow

Your webinar will be held on April 7, 2020,  2:00 pm – 3:00 pm  ET.

Login here: https://attendee.gotowebinar.com/register/6791702422536188686



Within 7 days, the recording of this session will be available in our On-Demand section.



As libraries deal with the global crisis of 2020, staff have many difficult choices to handle every day. From deciding whether to stay open to managing the constant flow of information, the work can be all-consuming. In this webinar, we will talk about how to take time out of your day to focus on yourself and to nourish your own growth.

Participants will:

Learn methods and exercises for staying in the moment and remaining mindful while dealing with stress and uncertainty
Spend time discussing their challenges and how they are working to handle them, while planning mindfully for the future
Focus on healthy self-care activities.

Biography ~ Cari Dubiel
Cari is the Adult Learning and Information Services Manager at Twinsburg Public Library. She is also a writer, teacher, and podcaster. She is a former Library Liaison to Sisters in Crime, an organization of 3600 crime writers and readers nationwide.

Formulating An Inclusive Marketing/Communications Strategy

Your webinar will be held on June 30, 2020,  10:30 am – 11:30 am  ET.

Login here: http://connectpro85922111.adobeconnect.com/rjh3e5eqdfpn/

Within 7 days, the recording of this session will be available in our On-Demand section.



Whether you want to grow a diverse audience, tell your library stories with a more inclusive lens, create messaging that is both respectful and accurate, and/or identify content that advocates for marginalized populations, this interactive and informative webinar will provide a basic overview and offer action items in order to make your marketing/communications more inclusive.

• Constructively evaluate your library’s marketing/communications strategy to analyze whether it is or isn’t inclusive
• Look at marketing/communications tools such as social media, website, PR, etc., to provide tips for being inclusive for each
• Identify three areas of growth within your own marketing/communications strategy and apply the principles learned

Biography ~ Kim Crowder

With 15 years of experience in marketing and communications, including working for a Fortune 500 company, having been a published journalist for one of the largest newspapers in the U.S., contributing to crisis communications when the Reliant Astrodome was used as shelter after Hurricane Katrina, managing PR efforts for celebrities and major sports teams, launching a marketing department for Boys & Girls Clubs of Indianapolis, and The Indianapolis Public Library, Kim Crowder loves a challenge.

Developing Dynamic Leadership Skills

Your webinar will be held on June 16, 2020,  10:30 am – 11:30 am  ET.

Login here: http://connectpro85922111.adobeconnect.com/rkb2tbdkryr2/

Within 7 days, the recording of this session will be available in our On-Demand section.


Some people seem to be natural leaders, yet anyone can develop the skill set needed with some practice, patience and experience. If you want to take your team, department, organization and career as far as it can go, then you will have to be willing to put in the work to develop your leadership skills and style. 

In this interactive and informative program attendees will briefly examine four areas of leadership; communication, accountability & expectations, failure, and initiative and creativity.

As a result of the program attendees will be able to use the information to hone their skills to become a transformative leader for their organization.

Biography ~ Gavin J. Woltjer

Gavin J. Woltjer is the Library Director for the Billings (MT) Public Library. When not held hostage in a good book, he enjoys exploring the wilds of Montana with his wife, Rena, and their three children. His research interests include: data analytics; library leadership; economic development and libraries; archives and record management; and, librarian as public historian.