Service Design Methods: Improving the User Experience Across Touchpoints
Wednesday, June 18 @ 12:00 pm - 1:30 pm EDT
Presenter: Rebecca Blakiston is a service designer, researcher, and UX strategist who transitioned from libraries to civic tech in 2022. Rebecca Blakiston is currently a Service Design Lead at MO Studio, a company that uses human-centered design to transform customer experience within government. Previously, she was a Librarian at the University of Arizona. She has over a decade of experience leading teams, conducting UX research, and advocating for data-informed, empathy-driven decisions.
She wrote two practical guides for librarians: Usability Testing (2014) and Writing Effectively in Print and on the Web (2017). From 2018-2022, she was editor-in-chief of Weave: Journal of Library User Experience. More about Rebecca at: https://rebeccablakiston.info/.
Informational Links:
Where is it says “Usability Testing (2014) – https://rowman.com/ISBN/9781442228993/Usability-Testing-A-Practical-Guide-for-Librarians
Where it says “Writing Effectively in Print and on the Web (2017) – https://rowman.com/ISBN/9781442278868/Writing-Effectively-in-Print-and-on-the-Web-A-Practical-Guide-for-Librarians
Where it says” Weave: Journal of Library User Experience” – https://www.weaveux.org/
The recording and handouts will be available on Niche Academy after the live event as well as our library of over 700 recorded sessions. To access Niche, go to: https://my.nicheacademy.com/floridalibrarywebinars
In addition, this session will be available to stream as a podcast.
Register here via Zoom for the live event or through the link below.