For this program, we will learn best practices for communicating in the workplace. Through learning transferable communication skills, including interpersonal and group communication strategies you will learn how to be […]
Effectively dealing with users who are upset, non-compliant and even displaying threatening behaviors can become an everyday occurrence in your library. How you respond to these difficult behaviors is often the key to de-escalating these situations and protecting yourself when a patrons’ behavior is no longer acceptable or wanted. In this interactive and informative program, […]
Has anyone ever said anything to you that was inappropriate? Have you received a comment that made you feel uncomfortable? You are not alone! In a world of inclusivity and multi-generational awareness, empower yourself to handle inappropriate comments from patrons and staff. Join Rosie Clark for an engaging and interactive 60-minute online training. She will […]
For this program, we consider how to foster positive influence in our work groups. We will examine our emotional intelligence, communication styles/strategies, and learn best practices for engaging work problems/conflict. Through examining our work cultures, you will gain transferable skills to create positive influence and action in the workplace. As a result of this program, […]
Expand your horizons and discover ways to be your best self in your leadership role. Whether you’re new to your position as a leader or have been a leader for some time, you’ll find new things to love about serving in a leadership role. True leaders are not only focused on the outcomes and productivity […]
Libraries have long standing myths with the most including being quiet places, boring, old-fashioned, dated, only has old books, are for nerds or just kids. Newer or other common myths include libraries only being run by volunteers or anyone that works in a library is a librarian, you get paid to read books, libraries are […]
Library staff and administration do more than point people in the right direction to books and information. We foster wellness for ourselves and others. One way to foster wellness is to tap the entrepreneurial spirit and apply it within the library organization, setting the tone that the library is a welcoming and creative space for […]
Library budgets can be complex and diverse. From book purchases to salaries to databases, budgets span into various divisions that require expertise and knowledge. But what outsiders often don’t realize […]
Surveys are a valuable tool for gathering feedback from library users and improving services. This webinar will guide you through the process of designing, implementing, and analyzing effective surveys tailored […]
For this program, we will consider how to build and instruct effective and transferable employee training programs. Through learning effective training techniques, you will learn how to maximize training effectiveness […]
No matter your position in the library, it is key to understand the current state of privacy and its relationship with cybersecurity. This webinar is designed to equip you with […]
The public library is often called on to be “all things to all people.” As the list of “all things” continues to grow it is getting harder to deliver on […]
