Library budgets can be complex and diverse. From book purchases to salaries to databases, budgets span into various divisions that require expertise and knowledge. But what outsiders often don’t realize is how impactful budget decisions are. Chronically underfunded, stakeholders and administrators have little understanding of what funds go towards and how it benefits the entire […]
Surveys are a valuable tool for gathering feedback from library users and improving services. This webinar will guide you through the process of designing, implementing, and analyzing effective surveys tailored […]
For this program, we will consider how to build and instruct effective and transferable employee training programs. Through learning effective training techniques, you will learn how to maximize training effectiveness […]
No matter your position in the library, it is key to understand the current state of privacy and its relationship with cybersecurity. This webinar is designed to equip you with vital knowledge on personal and patron privacy, as well as safeguarding mission-critical information. In the ongoing journey of security and privacy, we will explore confidentiality […]
The public library is often called on to be “all things to all people.” As the list of “all things” continues to grow it is getting harder to deliver on […]
Your long-time director or dean announced their departure from your organization. Everyone is in a little bit of a panic. For many employees, this is the only library leader they’ve […]
Employees with high morale have less absenteeism, turnover and errors, and are more productive. We all want an engaged and productive staff…and neuroscience explains why certain strategies are more adept […]
Do you have to negotiate business terms and/or contracts for library resources? Do you want to learn more about how librarians can increase their bargaining power? Please join Katharine Macy, […]
Do you have people on your team who do not want to be coached? Know someone who resists any of your attempts to help? Or maybe an employee who could grow in the right direction with a little more help? Coaching an employee is not as easy as one might think. There is a subtle […]
For this workshop, we will unlock the secrets of non-verbal communication. We will spend time identifying the nuance and importance of non-verbals as well as examine some of the most widely held myths of body language. Finally, you will learn transferable communicative skills to accurately interpret and respond to the non-verbal communication we constantly send […]
Library professionals face numerous stressors in their work such as challenging patron behaviors, providing excellent customer service, and shrinking staff numbers and budgets. Those serving in an administrative position are […]
Communication is essential to running a productive and effective workplace. We all have different communication styles and may unwittingly create confusion or discord. This program explores numerous ways we can […]
