Effectively dealing with users who are upset, non-compliant and even displaying threatening behaviors can become an everyday occurrence in your library. How you respond to these difficult behaviors is often […]
Has anyone ever said anything to you that was inappropriate? Have you received a comment that made you feel uncomfortable? You are not alone! In a world of inclusivity and multi-generational awareness, empower yourself to handle inappropriate comments from patrons and staff. Join Rosie Clark for an engaging and interactive 60-minute online training. She will […]
For this program, we consider how to foster positive influence in our work groups. We will examine our emotional intelligence, communication styles/strategies, and learn best practices for engaging work problems/conflict. […]
Expand your horizons and discover ways to be your best self in your leadership role. Whether you’re new to your position as a leader or have been a leader for […]
Libraries have long standing myths with the most including being quiet places, boring, old-fashioned, dated, only has old books, are for nerds or just kids. Newer or other common myths […]
Library staff and administration do more than point people in the right direction to books and information. We foster wellness for ourselves and others. One way to foster wellness is to tap the entrepreneurial spirit and apply it within the library organization, setting the tone that the library is a welcoming and creative space for […]
Library budgets can be complex and diverse. From book purchases to salaries to databases, budgets span into various divisions that require expertise and knowledge. But what outsiders often don’t realize […]
Surveys are a valuable tool for gathering feedback from library users and improving services. This webinar will guide you through the process of designing, implementing, and analyzing effective surveys tailored […]
For this program, we will consider how to build and instruct effective and transferable employee training programs. Through learning effective training techniques, you will learn how to maximize training effectiveness […]
No matter your position in the library, it is key to understand the current state of privacy and its relationship with cybersecurity. This webinar is designed to equip you with vital knowledge on personal and patron privacy, as well as safeguarding mission-critical information. In the ongoing journey of security and privacy, we will explore confidentiality […]
The public library is often called on to be “all things to all people.” As the list of “all things” continues to grow it is getting harder to deliver on this expectation. Partnering with community can be the answer to solve this need. Identifying the needs of community and then partnering with the correct resource […]
Your long-time director or dean announced their departure from your organization. Everyone is in a little bit of a panic. For many employees, this is the only library leader they’ve ever worked with. In this webinar, explore ways to successfully prepare for a leadership transition at your library. If a new boss is coming to […]
