Like most people, you probably have a lot going on and good reasons to feel distressed. Being stressed from time to time is actually normal and healthy. The problem is when it is ongoing and chronic. Not only does it feel incredibly uncomfortable, but stress can cause numerous serious health conditions such as diabetes, cardiovascular […]
Effectively dealing with users who are upset, non-compliant and even displaying threatening behaviors can become an everyday occurrence in your library. How you respond to these difficult behaviors is often […]
We are incredibly sensitive creatures and very affected by our environment and the people around us. And because we can’t control all aspects of our external circumstances, we experience a […]
Maybe this is familiar, in your old role, people knew they could count on you. You had their backs, you knew where all of the hidden levers and pitfalls were […]
Library staff and administration do more than point people in the right direction to books and information. We foster wellness for ourselves and others. One way to foster wellness is […]
Your long-time director or dean announced their departure from your organization. Everyone is in a little bit of a panic. For many employees, this is the only library leader they’ve […]
Employees with high morale have less absenteeism, turnover and errors, and are more productive. We all want an engaged and productive staff…and neuroscience explains why certain strategies are more adept […]
Do you have people on your team who do not want to be coached? Know someone who resists any of your attempts to help? Or maybe an employee who could […]
"I should not have done/said that. I wish I could take it back." "I should not have gotten so angry and reacted so strongly." "I can't believe I messed up […]
For this workshop, we will unlock the secrets of non-verbal communication. We will spend time identifying the nuance and importance of non-verbals as well as examine some of the most […]
Do you ever feel like you are overcome with a tidal wave of emotions? Or holding back your own emotional dam that is filled to the brim? How about trying […]
Communication is essential to running a productive and effective workplace. We all have different communication styles and may unwittingly create confusion or discord. This program explores numerous ways we can […]
