It’s Not About Me! Serving Customers Without Taking It Personally

Are you finding it difficult to “not” to take things personally from your complaining, upset and highly emotional customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think it is personal and that YOU are the problem? The It’s Not About Me! program is packed full of […]

Introduction to Embroidery Machines

Thinking of adding an embroidery machine to your library? Curious about where to find designs or how make your own? Join librarian Alison Mirabella and learn how machine embroidery works, […]

Teaching Library Budgets to Outsiders: How Library Budgets Benefit All

Library budgets can be complex and diverse. From book purchases to salaries to databases, budgets span into various divisions that require expertise and knowledge. But what outsiders often don’t realize is how impactful budget decisions are. Chronically underfunded, stakeholders and administrators have little understanding of what funds go towards and how it benefits the entire […]

Crafting Effective Library User Surveys

Surveys are a valuable tool for gathering feedback from library users and improving services. This webinar will guide you through the process of designing, implementing, and analyzing effective surveys tailored to the needs of your library. Learn best practices for question design, distribution methods, and data analysis to ensure your surveys provide meaningful insights. Learning […]

Empowering Community Connections: Teaching Teens Tech Skills

Public libraries can provide a safe and inclusive space for teens to learn about technology and access digital resources. By addressing the misconception that teens are inherently tech-savvy, libraries can […]

From Knowing to Doing: Maximizing the Impact of Employee Training

For this program, we will consider how to build and instruct effective and transferable employee training programs. Through learning effective training techniques, you will learn how to maximize training effectiveness and ensure employees are equipped for the workplace. Finally, we will examine how to structure content, implement SWOT analysis techniques, and how to present content […]

Using Google Tools for Efficiency

Join this practical webinar to hear tips about commonly used Google Tools including Gmail, Calendar, and Docs, and hear tips for less commonly used Google Tools including Spaces and Gemini […]

Library Security and Privacy 101 or Is There Really Any Privacy? (New Date)

No matter your position in the library, it is key to understand the current state of privacy and its relationship with cybersecurity. This webinar is designed to equip you with vital knowledge on personal and patron privacy, as well as safeguarding mission-critical information. In the ongoing journey of security and privacy, we will explore confidentiality […]

Succeeding with Community Partnerships

The public library is often called on to be “all things to all people.” As the list of “all things” continues to grow it is getting harder to deliver on this expectation. Partnering with community can be the answer to solve this need. Identifying the needs of community and then partnering with the correct resource […]

The Librarian’s Guide to Authors

Every community is home to authors. Whether independently or traditionally published, authors are out there wanting to connect with you. In this webinar, we’ll explore the relationship between authors and […]