It’s Not About Me! Serving Customers Without Taking It Personally

Are you finding it difficult to “not” to take things personally from your complaining, upset and highly emotional customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think it is personal and that YOU are the problem? The It’s Not About Me! program is packed full of […]

Introduction to Embroidery Machines

Thinking of adding an embroidery machine to your library? Curious about where to find designs or how make your own? Join librarian Alison Mirabella and learn how machine embroidery works, […]

Crafting Effective Library User Surveys

Surveys are a valuable tool for gathering feedback from library users and improving services. This webinar will guide you through the process of designing, implementing, and analyzing effective surveys tailored […]

Empowering Community Connections: Teaching Teens Tech Skills

Public libraries can provide a safe and inclusive space for teens to learn about technology and access digital resources. By addressing the misconception that teens are inherently tech-savvy, libraries can […]

Using Google Tools for Efficiency

Join this practical webinar to hear tips about commonly used Google Tools including Gmail, Calendar, and Docs, and hear tips for less commonly used Google Tools including Spaces and Gemini […]

Succeeding with Community Partnerships

The public library is often called on to be “all things to all people.” As the list of “all things” continues to grow it is getting harder to deliver on […]

The Librarian’s Guide to Authors

Every community is home to authors. Whether independently or traditionally published, authors are out there wanting to connect with you. In this webinar, we’ll explore the relationship between authors and […]